Intel® FPGA Software Installation & Licensing
Installation and Licensing that’s includes Intel Quartus® Prime software, ModelSim* - Intel FPGA Edition software, Nios® II Embedded Design Suite on Windows or Linux operating systems.
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ACCESS DENIED on Self-Service Licensing Center

Arnold_Loos
Beginner
913 Views

Although logging in on my Intel account works just fine, I can access a.o. my Inbox, where I see the 'Welcome to PSG Licensing' message, I can not get through the login process on the Self-Service Licensing Center. It always results in the 'ACCESS DENIED' message.

I have used several web browsers, all the same result. I have requested help from the Intel service desk, but no luck.

Now Intel just leaves me dangling with my expired licenses while the new ones have been paid for but are not accessible!

I was referred to the community to get suggestions for this. So anyone who recently run into this again that has some ideas to get through?

 

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4 Replies
Arnold_Loos
Beginner
787 Views

Intel support team, can you please help us to access to our licenses? Please send them by mail to the registered admin as a work-around.
Thanks!

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edge1
Beginner
742 Views

me too! so what can i do?

 

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AR_A_Intel
Employee
521 Views

As we do not receive any response from you on the previous question/reply/answer that we have provided. Please login to https://supporttickets.intel.com/s/?language=en_US , view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.


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