Getting a license for bought Intel Cyclone 10GX FPGA development kit

[soceservices]

My company has purchased a cyclone 10 GX dev kit, and I am now trying to generate a Quartus Prime license. Per Quartus FAQ

The development kit comes with a serial number that is stated either on the box or a customer letter. This serial number is a license activation code to activate your Intel® Quartus® Prime Software via the SSLC

Within the SSLC, I have tried going to Licenses > Find and Generate License By Activation Code, and entered the Serial Number from the sticker on the package. This resulted in "Error Invalid License Activation Code". Please advise.

[AR_A_Intel]

Hi

To further check could you provide the details

Name :

Email Address :

Company Name :

Company Address :

NICID(Mac Add) :

Activation Code (LAC):

Product:

For privacy, reply/attach file in private message.

[AR_A_Intel]

As we do not receive any response from you on the previous question/reply/answer that we have provided. Please login to https://supporttickets.intel.com/s/?language=en_US , view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.