Obtaining 1)a legacy MAX+PLUS II License and 2) a 90-day License for Quartus Prime Pro.

[Eagle_Savy]

Case No: 06342782 Product: FPGA Hello Victor Ilunga, Greetings from Intel Customer Support This is to inform you that your query has reached the Intel Desktop Product Support Team, and as we can see your query is related to the FPGA product Hence we are not the right team to support your request. We would recommend you kindly post your query in the Intel Community - FPGAs and Programmable Solutions and the concerned team will get in touch with you and assist you further. We are proceeding to close the case, Please do not hesitate to reach out to us in the future if you have any other queries.   And you can reach out to us at the below-mentioned details:   E-mail: sasupport@mailbox.intel.com Chat: http://www.intel.com/p/en_US/support/contactsupport   We are available from Monday through Friday 10:00 A.M. - 7:00 P.M. We will be assisting you in the best possible way we could.   Thank You for using Intel products and services. Regards, Nafeez Rahaman S Intel Customer Support Technician

ReplyForward

--------------- Original Message ---------------
From: Victor ILunga [victor.ilunga@kasaitechnologiesgroup.com]
Sent: 9/2/2024 6:32 PM
To: supportreplies@intel.com
Subject: Re: Intel Customer Support - Case #:06342782

Dear Customer Support Officer,

Thank you for acknowledging my request and contact with you.

Just to reiterate my issue again: I need 2 licenses in total, 1) MAX+PLUS II with VHDL and Verilog activated and the FLEX81500AQC240-2 Device support; and 2) a 90-day trial License for Quartus Prime Pro Version 24.2 so I can get to speed with this tool.  I have struggling with this for the last 8 weeks, trying to reach out to the right individual who can help me.  Please, help me recuperate some of the critical Project time I have lost in this exercise.

I would really like to count on your help.

Victor ILunga

From: Intel Customer Support <intelsupportreply@intel.com>
Sent: 02 September 2024 02:02
To: Victor ILunga <victor.ilunga@kasaitechnologiesgroup.com>
Subject: Intel Customer Support - Case #:06342782

Thank you for contacting Intel Customer Support.

A summary of the information you submitted is below as well as the case number that was assigned.  Please reference the case number below whenever you contact Intel Customer Support about this case. 

 

Case#: 06342782
Case Subject: Support for Sign-in Issues

Regards,

Intel Customer Support

[Eagle_Savy]

Hi All,

What can I do to obtain these licenses?

I have completed the online process on the portal twice and each time received the confirmation and promise that these licenses will be sent to my emails, I have not seen anything; the last time I did this was last week.  Could anyone, please, advise as to who I need to contact and how?  It's been a number of weeks since I'm stuck with this one issue and it's not clear who to contact and how, to resolve this; somebody, please, help!!!

Kind regards

V.

[AR_A_Intel]

Hi 

You may try the attach license.dat file.

[Eagle_Savy]

Hi there,

Thank you for this file.

Could you confirm whether this file is for Quartus Prime Pro or for MAX+PLUS II version 9.3, please?

Kind regards

V.  

[Eagle_Savy]

Hi there,

I managed to salvage the attached "expired License file" which sems to be compatible with MAX+PLUS II Version 10.2 that I am now running.  Could you, please extend the life of this License file for another 5 years and return it so I can support my legacy product with it?

Many thanks for your help and support with this.

V.

[FvM]

license.zip a counterfeit license, most likely provided by a hacker team. It should not be posted here.

[Eagle_Savy]

​Intel Community <noreply@community-mail.intel.com>​

Fri 13/09/2024 18:24

Thank you for making me aware.  Please, provide me with the legitimate one.

Kind regards

V.

[FvM]

Intel support posted a valid maxplus license above, don't know if it has been generated for your NIC ID.

[Eagle_Savy]

Hi there,

Could I please, obtain the license for the Quartus Prime Pro that I have been awaiting for such a long time?  

I have now made a very good progress re-acquainting myself with MAX+PLUS and VHDL, and would like to extend these skills to Quartus Prime Pro; please, help.

Thank you.

V.

[AR_A_Intel]

HI Sir

We will reach out to you on the separate email. TQ

[AR_A_Intel]

With your confirmation in separate email. I will now transition this thread to community support If you have a new question, Please login to https://supporttickets.intel.com/s/?language=en_US , view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.