Warning Part number: CIE-N0141644

[Edgard007]

Hello team

Our test engineer found an issue with this part number: CIE-N0141644 in our production line.

Issue:

See file attached for more pictures and details

Provide me following information

RMA for 1 unit

Tax ID

Carrier and account

Shipping address and shipping instructions

[Edgard007]

Hi Intel Team

Do you have any update for this issue? 

Please kindly advise

[Farabi]

Hello, 

Application Engineer will send you DPR form and he/she will process your RMA/FACR asap. 

regards,
Farabi

[Edgard007]

Hello Everyone

Could you provide me a due date to get RMA?

Please kindly advise

[Edgard007]

Hello Everyone

Could you provide me a due date to get RMA?

Please kindly advise

[Edgard007]

Hello Farabi

Could you provide me a due date to get RMA? Why takes so long time to provide me the RMA?

Please kindly advise

[Zawani_M_Intel]

Dear Edgarr007,

I have sent you a private email for some confidential info.

Thanks!

Wani

[Edgard007]

Hi everyone

I share your format request. plese provide me the RMA for deep analysis. 

[Zawani_M_Intel]

Dear Edgar007,

Can you share the photo of failed unit? The unit's details is not complete. By attaching the photo, I can help to check the top marking of the unit.

Thanks!

Wani

[Edgard007]

Hi Wani 

Actually I am adding the FA in the file for more details and picktures. could you see it in your file attached?

please kinldy advise

[Edgard007]

Hi guys I hope your are find

do you have any RMA update?

Regards

[Edgard007]

Hi guys I hope your are find

Do you have any RMA update? why your process to request the RAM is so long in your system. if you are not correct person to help me with this issue provide me correct one to address this situation asap 

Regards

[Edgard007]

Hi guys I hope your are find

Do you have any RMA update? why your process to request the RAM is so long in your system. if you are not correct person to help me with this issue provide me correct one to address this situation asap 

Regards

[Farabi]

Hello Ed, 

I am sorry to keep you waiting. I am sure Zawani is on top of this right now and we will update the RMA status as soon as possible. 

regards,

Farabi

[Zawani_M_Intel]

Hi Edgaar007,

I cannot find the details required in the file.

Can you help to share with me?

Please provide full device details. 

1.1. Device name: 

1.2. Full part number: 

1.3. Date code: 

1.4. Lot number: 

1.5. Trace code: 

Thanks!

Wani

[Zawani_M_Intel]

Dear Edgard007,

Do you have any update on our previous information request?

Regards,

Wani

[Edgard007]

Hello everyone this is the information:

1.1. Device name:  

1.2. Full part number: CIEC-N0141644

1.3. Date code: NBD9Y693211

1.4. Lot number: 3V1KU8D0D

1.5. Trace code: See picture below

Do you have any RMA update for this?

Regards

[Edgard007]

Hello intel team

Do you have any RMA update? please kindly advise

Regards

[Edgard007]

Hello intel team

Do you have any RMA update? please kindly advise, why is so slow to get any answer by your side of this request?

Provide me your scalation path to figure out this issue please

Regards

[Farabi]

Hello Edgar, 

FA team is processing your request. 

Application Engineer will update you the status. 

regards,

Farabi

[Zawani_M_Intel]

Hi Edgar007,

I have update the guidelines in private message.

Please do let me know if you have any questions.

Wani