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Uninstall Problem

Jayanth_D_
Beginner
‎02-13-2013 07:02 PM
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Hi

I have installed Intel Cluster Studio XE 2013 but now I have added a new HDD and want to install it on it. The problem I am facing is when I try to uninstall Intel Cluster Studio XE 2013 from my first HDD it says another installer is running, complete it before running this installer. I have no other installers running. I tried many times and I get the same error.

Thanks and Regards

Jayanth D

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James_T_Intel
Moderator
‎02-14-2013 09:21 AM
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Hi Jayanth,

Have you tried rebooting?  Please send me the installation logs (you can send them via private message if you'd prefer).  These can be found in %temp% named w_ics_#timestamp_extract.log.  Also, regarding your previous installation issues, did you install as a standard user or as an administrator?

Sincerely,
James Tullos
Technical Consulting Engineer
Intel® Cluster Tools

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