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Anonymous
Not applicable
707 Views

System crashing with SA2000M8/500G with NUC8i3BEH2 - Ubuntu 18.4

Hi,

 

I have a NUC8i3BEH2 with 1x 1TB SATA2 HDD, 1x external 1TB SSD and 1 Kingston SA2000M8/500G SSD. My OS ist Ubuntu 18.4 LTS

When try building Android roms  with the SATA2 or the external SSD everything works fine

When trying the same job with internal Kingston SSD the system is crashing totally. It hangs, black screen and I have to push the power button to reboot. 

From specs the Kingston SA2000M8 is OK. 

What could be the reason for the issue ??

0 Kudos
13 Replies
n_scott_pearson
Super User Retired Employee
703 Views

That's an NVMe SSD. You need to be booting in UEFI mode; you can't use legacy mode. I would check with your distro provider for more information on how you need to do things differently.

...S

Anonymous
Not applicable
695 Views

That's not the solution

I have rested the BIOS to default,

Installed Linux Mint and Ubuntu 18.4 new

Checked the bootmanager = UEFI boot is working

But SSD is still crashing. Yellow LED for disk activities is on (no flashing. Maus is working but nothing else.

n_scott_pearson
Super User Retired Employee
685 Views

Yea, but did you actually UEFI boot Linux? As I said, check with your distro provider for more information on how you might need to do things differently.

...S

Anonymous
Not applicable
682 Views

Yes, for 100% UEFI boot.
The BIOS is changed to boot only UEFI.
The linux bootmanager is showing UEFI boot.

And by the way, what do you mean with Linux Provider??
I'm using Ubuntu 18.04 and Mint 19.3. All are using UEFI boot.
n_scott_pearson
Super User Retired Employee
677 Views

You said it yourself: Ubuntu and Mint.

...S

Anonymous
Not applicable
669 Views

Ah, OK,

I have made all test on UBUNTU and all are showing that Ubuntu is booted in UEFI mode

nuc@nuc:~$ [ -d /sys/firmware/efi ] && echo "Installed in UEFI mode" || echo "Installed in Legacy mode"
Installed in UEFI mode


nuc@nuc:~$ if test -d /sys/firmware/efi;then echo efi;else echo bios;fi
efi


nuc@nuc:~$ ls /sys/firmware/efi
config_table esrt fw_vendor runtime-map vars
efivars fw_platform_size runtime systab

 

So the issue must be somewhere else.

Esteban_D_Intel
Moderator
659 Views

Hello harvey186,

Thank you for posting on the Intel® communities.  


I need to inform you that Intel does not test and validate Intel® NUC on Linux, however we know have received many different positive reports from NUC owners that are working with the unit on many different Linux distros.


Intel suggests you check your Linux distro's website and forums in the following link for peer assistance with this behavior.


Have you tried checking with your Linux* distributor yet?

 

Esteban D.

Intel Technical Support Technician  


Anonymous
Not applicable
656 Views

Yes, I have all my informations how to ensure UEFI boot from UBUNTU community.

Esteban_D_Intel
Moderator
650 Views

Hello harvey186,

Thank you for your response.

I understand that this behavior occurs only when working with the internal SSD.

  • Have you swapped the internal SSD for another? To see if the crashes persists.
  • For how long you’ve been experiencing this behavior?
  • Do you see any light pattern in the chassis of the NUC?
  • Does the crashes occur only under that workload?


Please run the following tool and attach the reports generated.   

    

Intel® System Support Utility for Linux* (Intel® SSU) Download link

  

1.       Open the application and click on "Scan" to see the system and device information. 

2.      By default, Intel® SSU will take you to the "Summary View".   

3.       Click on the menu where it says "Summary" to change to "Detailed View".   

4.       To save your scan, click on "Next", then "Save".   


Esteban D.

Intel Technical Support Technician  


Anonymous
Not applicable
639 Views

  • Have you swapped the internal SSD for another? To see if the crashes persists.
    • yes -- same result
  • For how long you’ve been experiencing this behavior?
    • from beginning on with all tried OS - Ubuntu 18.4 / Ubuntu 20 / Mint 19.3 / Mint 20
  • Do you see any light pattern in the chassis of the NUC?
    • The yellow LED in front is permanent on
  • Does the crashes occur only under that workload?
    • I'm building AOSP Android rom. So, Yes

Attached the scan file

With internal SATA2 HD and external SSD all working fine. Only internal SSD is crashing

Esteban_D_Intel
Moderator
630 Views

Hello harvet186,


Thank you so much for your response. To ensure the top performace of the NUC, I would recommend to perform a BIOS update to the version 0083. Which is the latest version.

I noticed in the report that you are using version 077.


Please follow the steps below and check results with me:

 

1.     Download the Recovery BIOS (.BIO) file from the following link 

2.     Copy the recovery file (*.BIO) to a USB device. 

3.     Plug the USB device into a USB port of the target computer. 

4.     Shut down the target computer. 

5.     During boot, when the F7 prompt is displayed, press F7 to enter the BIOS Flash Update tool. 

6.     Select the USB device and press Enter

7.     Select the .BIO file and press Enter

8.     Confirm you want to update the BIOS by pressing Enter

9.     Wait 2–5 minutes for the update to complete. 

10. Remove the USB device. 

11. Restart the computer. 


Esteban D.

Intel Technical Support Technician


Anonymous
Not applicable
625 Views

Hi Esteban,

 

thx for the information, I Have updated the BIOS but getting same issue as before. For me, it looks like the SSD is powered off will the system is working. Because the error messages are shown something like: drive not available, or write protected.

It seems that the hardware will not work with Ubuntu. So I will send the device back to the reseller and will buy me another Linux compatible barbone.

 

But anyway, thx for your support

 

Esteban_D_Intel
Moderator
613 Views

Hello harvey186,

Thanks for the update.

We appreciate your patience and the troubleshooting performed on your side.

In case you are interested, please check the Linux* Support for Intel® NUC

We really hope that you can resolve this behavior with your reseller, Additionally, if you would like to perform further troubleshooting on this matter, as previously stated, I would strongly recommend checking with your operating system developer for further recommendations or reported issues.


If you need any additional information, please submit a new question as this thread will no longer being monitored  


 

Esteban D.  

 

 

Intel Technical Support Technician   

 


 


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