I225-LM, Windows Server 2022, DHCP-Server not working

[Andreas-Hepperle]

The DHCP-Server under Windows Server 2022 does not work with Intel i225-LM.
Hardware: Intel NUC11TNHv5, 64 GB RAM, 2 TB Samsung 980 Pro SSD
If i use an external LAN-Adaper via USB, DHCP-Server is working!
I tried different drivers. Last one: Intel 28.2.1

Are there special settings for the i225-LM, which i should use?

Andreas

[Sazirah]

Hi Andreas-Hepperle,

Thank you for posting in Intel Ethernet Communities.

Regarding your issue - DHCP Server not working when using with Intel Ethernet Controller i225-LM, we would suggest you to update your driver, refer to link below:

https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html

(please choose for product: Intel Ethernet Controller i225-LM)

Please let us know the outcome after you done it and uwe will be happy to assist if any other troubleshooting required for this issue.

Best Regards,

Sazzy_Intel

[Andreas-Hepperle]

Hello Sazirah,

you suggest to update my driver. OK!

If i klick the link, i see the driver Version 28.2.1

I wrote before in this thread "I tried different drivers. Last one: Intel 28.2.1"

Should i "update" from Version 28.2.1 to Version 28.2.1 ?

Greetings

Andreas

[Sazirah]

Hi Andreas-Hepperl e,

Thank you for your reply.

For this issue, I need your assistance to provide me the SSU logs for us to check from our end. You may follow steps in link below, you may provide the screenshot of it.

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Other than that, we may need the screenshot of the result of your system's network configuration ipconfig/all in your CMD.

Also, we might suspect that the LAN port is damaged/not working, appreciate if you can share with us the photo of the LAN port.

Best Regards,

Sazzy_Intel

[Andreas-Hepperle]

Hello Sazirah,

here, the SSU-Log and a ipconfig-Log.

The LAN-Port ist not damaged! This is the 3rd Intel NUC11TNHv5 where the DHCP-Server is not working with "Intel I225-LM"-Adapter (I've got 2 NUC11TNHv5 and the Company, i work for, has got another one).

So i tested 3 Intel NUC11TNHv5 with Intel I225-LM: The same result: DHCP-Server ist not working!

If i take another LAN-Adapter (e.g. ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter) on the same NUC11TNHv5, with the same DHCP-Server-Konfiguration, DHCP-Server works!

If you are interested in my DHCP-Server-Konfiguration, you will find the "dhcp-serverdump.txt" attached.

Best Regard,

Andreas

[Sazirah]

Hi Andreas-Hepperle,

Thank you for your reply and information provided. Please give us some time for us to bring this issue back to our internal team. I will revert back to you with next step of solution as soon as possible.

Your cooperation is highly appreciated.

Best Regards,

Sazzy_Intel

[Sazirah]

Hi Andreas-Hepperle,

Good day.

Thank you for patiently waiting and my apologies for taking some time to check on this internally.

I have checked with our internal team and may need your assistance to try the troubleshooting steps on link below:

https://www.intel.com/content/www/us/en/support/articles/000057261/ethernet-products/gigabit-ethernet-controllers-up-to-2-5gbe.html

Appreciate if you can give this a try and let us know the outcome and we will assist you further.

Best Regards,

Sazzy_Intel

[Sazirah]

Hi Andreas-Hepperle,

Good day,

This is related to your enquiries above, I would like to check if the issue has resolved?

If you have any questions or clarifications, please let me know.

Regards,

Sazzy_Intel

[Andreas-Hepperle]

Hello Sazirah,

the problem is not solved at all.

You've just given me this Link:

https://www.intel.com/content/www/us/en/support/articles/000057261/ethernet-products/gigabit-ethernet-controllers-up-to-2-5gbe.html

On this site, the following steps are suggested:

1. Boot to Windows*. - Done
2. Go to the download center of the motherboard manufacturer. - Done
3. Download the Intel® Gigabit Ethernet Driver latest driver. – Done (https://www.intel.de/content/www/de/de/download/706171/intel-network-adapter-driver-for-windows-server-2022.html)
4. Update the NVM to the latest version. – There is no NVM-Update for i225-LM on Intel-Website – Please tell me where I can get the NVM update from. Link?
5. Install the latest LAN driver. – Done Version 1.1.4.42, Date: 29.06.2023
6. Turn off the power supply (AC). - Done
7. Wait for 30 seconds. - Done
8. Turn on the power supply and boot to Windows*.- Done
9. Go to Device Manager, - Done
10. Find the I225 Controller. - Done
11. Uninstall all existing drivers. – Should I uninstall the driver I just installed? Really?
12. Install LAN driver 1.0.1.4. – Should I now install this old driver – can you give me a Link to “LAN driver 1.0.1.4" ?

Open Issues from the site above:

- There is no NVM-Update for i225-LM on Intel-Website – Please tell me where I can get the NVM update from. Link? Version?

- Which driver should i use? (latest driver, as in point 5. decribed; old driver, as in point 12. described)

- Where can i get from the old driver “LAN driver 1.0.1.4"?

Best Regards,

Andreas

P.S.: The Firmware-Version ist 1.87(1.57), as you can see in the attached file.

[Sazirah]

Hi Andreas-Hepperle,

Thank you for your reply.

As the troubleshooting steps provided is not solving the issue, let me take this and investigate further. Please give me some time to check with my internal team regarding this and I will get back to you as soon as possible.

Best Regards,

Sazzy_Intel

[Sazirah]

Hi Andreas-Hepperle,

Regarding your ongoing issue, we will transfer your forum case to another team (Intel Embedded Team) as they are more expertise in this issue and they will assist you further. Please give them some time and they will reach you here in this forum thread regarding your issue.

Your assistance and cooperation is highly appreciated.

Best Regards,

Sazzy_Intel

[CarlosAM_INTEL]

Hello, @Andreas-Hepperle:

Thank you for contacting Intel Embedded Community.

We received your request but we need to address the following questions to understand the situation:

Could you please confirm if the Intel i225-LM device is used in a design developed by you or a third-party developer? In case it is a third-party device, please let us know the name of the manufacturer and the part number of the device.

Could you please confirm if this situation is related to a NIC card, or adding a card? Please mention the name of the manufacturer and part number.

Where do you purchase the device related to this situation?

We are waiting for your reply.

Best regards,

@CarlosAM_INTEL.

[Andreas-Hepperle]

Hello CarlosAM_Intel,
I could not understand your question about the design.
I worte above:
"Hardware: Intel NUC11TNHv5, 64 GB RAM, 2 TB Samsung 980 Pro SSD"
That means:
- INTEL PC (NUC11TNHv5)
- INTEL Mainboard
- INTEL Network (I225-LM)

I bought the INTEL-NUC from notebooksbilliger.de.
Is this a relevant Information? Are there different i225-LM-chips, depending on the Sellerie?

s.y.
Andreas

[CarlosAM_INTEL]

Hello, @Andreas-Hepperle:

Thanks for your reply.

We need to paraphrase our previous questions. But at this moment, we want to address the following question: 

Could you please confirm that the Intel® Ethernet Controller i225-LM related to the reported situation is integrated into the affected NUC? You may confirm that this device has the cited Ethernet Controller on the following website:

https://www.intel.com/content/www/us/en/products/sku/205602/intel-nuc-11-pro-kit-nuc11tnhv5/specifications.html

We are waiting for your answer.

Best regards,

@CarlosAM_INTEL 

[Andreas-Hepperle]

Yes, it's a NUC11TNBv5!

My first one:
Intel NUC11TNBv5
Intel Tiger Lake-UP3 PCH-LP
SerialNumber: BTTN22900REU
BIOS date: 07/05/2023
BIOS Version: TNTGLV57.0074.2023.0705.1856
2x32 GB DDR4 SDRAM
1x Samsung 980 PRO with Heatsink 2TB

[CarlosAM_INTEL]

Hello, @Andreas-Hepperle:

Thanks for your clarification.

Since this forum is related to an Ethernet Controller integrated into the motherboard of the NUC, it should be supported by the NUC support channel.  Due to this fact, this forum will be transferred. The team in charge will contact you, as soon as possible.

Best regards,

@CarlosAM_INTEL.

[csi]

Search for, download and install these two files (text within () are my descriptive notes):

Release_28.0 (Intel NUC11TNHv7 Ethernet Network Adapter Complete Drv i225-LM v1.1.3.28 Win10-11 WS2022 v28.0 ID 15084 02-17-23 dl 05-25-23 (extract, run autorun.exe, install ProSet) MD5 1b58f6853d17c26d60fb30c225bec416).zip

LAN-Win11-1.1.3.34 (Intel NUC11TNHv7 Ethernet Network Adapter Driver i225-LM v1.1.3.34 Win10-11 WS2022 x64 ID 767965 02-08-23 dl 05-25-23 (Device Mgr, Update, Have Disk) MD5 3cac69e766a9a0f204e440952bb9118f).zip

[Andreas-Hepperle]

Hello csi,

should i install the older Driver 28.0 - not the newer one 28.2.1?

Please give me the correct LINK to the driver, i should install - Thank you!

Grettings

Andreas

[csi]

The newest is fine.

Unless something has changed in the last six months, WS is not officially supported on NUCs, so you're on your own.

Use the extensive filename info I provided to find the files.

[Andreas-Hepperle]

Hello csi,

I have already installed the latest driver!
You can read that above. I wrote on September 9th, 2023:
"I tried different drivers. Last one: Intel 28.2.1"

In Device-Manager you will see: Driver-Version: 1.1.4.42, Driver date: 29.06.2023

Back to the problem: DHCP-Server ist not working!

Andreas

[Andreas-Hepperle]

Is there any new information?
I have done everything you suggested.
S.y.
Andreas