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No Thunderbolt device in device manager - NUC6i7KYK Windows 10

idata
Community Manager
16,488 Views

Hello there

The goal here is to setup Thunderbolt networking. On my Dell 9250 I've installed the OS from scratch. On that laptop I can look at the thunderbolt settings and it shows me the controller version I have and the 2 end points. And Thunderbolt is listed in device manager as well.

However on the skulltrail the trail to thunderbolt has gone cold. No controller is listed and no end points... this is doing all the flaffing around below:

Driver download.

https://downloadcenter.intel.com/product/89187/Intel-NUC-Kit-NUC6i7KYK Drivers & Software

I've installed all the other drivers from here. Chipset, LAN, Display and so on... looking good so far.

However when you click the Thunderbolt driver

https://downloadcenter.intel.com/download/25803/Thunderbolt-Bus-Driver-for-Intel-NUC-Kit-NUC6i7KYK?p... Drivers & Software

It just takes you to their default download page.... I think a 404 would be better at this stage.. at least there is some honesty in that.

https://downloadcenter.intel.com/ Drivers & Software

Anyways I download the Driver update utility.. run it.. and voila.. It lists thunderbolt 3 as a download. I download it and hit install... which it of course errors out.

I extract the file manually and install it. Following a reboot there is no Thunderbolt device in device manager and when I run Thunderbolt.exe I can see the app is much older than the Dell one.

I then install the much newer Dell driver from the dell web site. Following a reboot I still don't see anything in device manager.. and the Thunderbolt utility doesn't list any controllers.

Any thoughts ?

I flashed the BIOS to the latest that's on the above link. And Thunderbolt is enabled in the BIOS. The USB3 part of it works as I've connect USB-c devices to it fine.

Thank you

0 Kudos
30 Replies
BHutz
Novice
6,188 Views

NUC6I7KYK driver download page had a gateway upstream error and timed out for all drivers this past weekend. Looks like Intel has made progress on most of the drivers to be downloadable although the Thunderbolt 3 driver is not downloadable as Staale described. Likewise, looking for a resolution to the NUC6I7KYK Thunderbolt 3 driver download. Thanks.

idata
Community Manager
6,188 Views

Hi all,

 

 

Thanks for the feedback, I already report this misdirected link, as soon as I get an answer I'll l let you know.

By the way, what device are you connecting to the thunderbolt port? Could you please send me the model?

Regards,

 

Hellen.

 

 

BHutz
Novice
6,188 Views

Thunderbolt 3 driver for Windows 7 - 10 is now available for download at https://downloadcenter.intel.com/product/89187/Intel-NUC-Kit-NUC6i7KYK Drivers & Software

idata
Community Manager
6,188 Views

Hi all,

 

 

Thanks Altospheric, Please let me know if you are still having issues with thunderbolt.

 

 

Regards,

 

Hellen.

 

idata
Community Manager
6,188 Views

My thunderbolt is still not working. I tried thunderbolt networking as well as thunderbolt hdmi adapter. No luck

Starting the thunderbolt utility it looks quite different than my dell machine... No hardware details.... and it still doesn't show up in device manager.

I've disabled and enabled it in the BIOS as well as upgraded the BIOS to the latest version.. Any assistance appreciated...

idata
Community Manager
6,189 Views
RKurz
Beginner
6,189 Views

Hello - I have the same problem. Updated BIOS, installed thunderbolt software (and all the other drivers I could find using the Driver Update Utility), details are displayed as below. No sign of a Thunderbolt device in Device Manager. I'm trying to get two NUC6i7KYK's running Windows 10 to network to each other through the thunderbolt port. I don't currently have any other thunderbolt devices. I would be grateful for any help, too. Thanks.

idata
Community Manager
6,188 Views

No thunderbolt on my NUC6i7KYK, when I use Intel Update Utility it says fail. How do I get my Nuc to see thunderbolt? Nothing in device manager also. Its check in the bios 0037. The update utility does not work well is there an update coming? The drivers are all over the place.

idata
Community Manager
6,189 Views

Chaps I got mine working. I'm running the .250 drivers you manually download from intel. The update utility just fails.

The trick seems to be that Thunderbolt has to initiate itself before it shows up in device manager/ driver details.

So what I did.. install .250 drivers (didn't have time to test .275).. reboot

Plug a Thunderbolt 3 cable between my Dell 9250 and Intel.. voila.. device becomes live.

I previously tested with a regular Thunderbolt cable and that does nothing.. same goes for my thunderbolt to hdmi cable. My new thunderbolt to displayport cable works fine too.

Did some benchmarks with thunderbolt networking and I'm getting over 1 Gbyte/s sustained transfer. Sweet !

So in short. Make sure you have a 3 symbol on your thunderbolt cable. Or it won't work.

RKurz
Beginner
6,189 Views

Yep my cable is a Thunderbolt 3 cable, both are patched up and updated BIOS (0037). I guess the Intel software is expecting a valid thunderbolt device to initiate the connection before it installs itself. If that's the case then both my NUCs are waiting for the other to do something so I've got a Mexican standoff. Is there any way I can get these two NUC6i7KYKs to communicate via Thunderbolt without buying a Dell? Please Intel Corporation can you help me? Thanks. And thanks Staale for posting how you got it to work. Cheers.

Chris_V_Intel
Moderator
6,188 Views

Staale is correct, you have to have a Thunderbolt(tm) device plugged in to show in Device Manager. However, if you're running Windows 8.1* or Windows 10(r) you can "show hidden devices" and it should show under System Devices. As far as networking, make sure you update your Thunderbolt firmware to the latest version (at this time 18): https://downloadcenter.intel.com/download/26141 Download Thunderbolt™ 3 Firmware Update Tool. Make sure to read the read me.

M-2
Beginner
6,189 Views

I'm trying to connect a screen with a Thunderbolt (type c) to Displayport adapter. And the Thunderbolt controller is not showing up anywhere. The Thunderbolt firmware update tool wont work, since it can't find an active Thunderbolt controller.

I have no other Thunderbolt devices I could connect.

I have a MacBook Pro with Mini-DP Thunderbolt ports... but I don't think there are any cables being sold to connect Mini-DP Thunderbolt to USB-C Thunderbolt...

Any suggestions?

What might be a cheap device to buy that would turn on the controller?

Chris_V_Intel
Moderator
6,189 Views

Hmm, that's strange, you sure it's a Thunderbolt monitor and not mini DP (sorry have to ask)? What OS are you using with the NUC6i7KYK? If you go to: https://www-ssl.intel.com/content/www/us/en/support/boards-and-kits/intel-nuc-kits/000005701.html https://www-ssl.intel.com/content/www/us/en/support/boards-and-kits/intel-nuc-kits/000005701.html you'll see a section called "Thunderbolt 3 devices" and there's a Startech device there: Thunderbolt 3 to Thunderbolt Adapter that is exactly what you're looking for. Unfortunately it is expensive (~$100) but to test with..

M-2
Beginner
6,188 Views

No, no! Sorry if I wasn't clear enough!

The Monitor is connected via DisplayPort. I'm trying to use an adapter Thunderbolt (USB-C) to DisplayPort.

Chris_V_Intel
Moderator
6,189 Views

Ah, I get it.

I'm 90% sure that what you're using is a USB Type C adapter to DP, which of course would not enumerate the TBT driver, as Thunderbolt cables are spendy and it doesn't make sense that it would be TBT->DP, as the cost would be too high, when a USB Type C cable can do it. Make sense? If you research or let me know the adapter name/model, I imagine it will say as much.

M-2
Beginner
4,001 Views

This is the adapter I'm trying to use: https://www.amazon.de/gp/product/B01AR81YXQ/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1 AUKEY USB C Adapter auf DisplayPort für Type C: Amazon.de: Elektronik

In case this is incompatible, what should I get to connect a third monitor?

Chris_V_Intel
Moderator
4,001 Views

The one I bought doesn't seem to be on the German Amazon (it's made by monoprice.com), but Cable Matters usually is a really reliable brand: https://tinyurl.com/typectodp Cable Matters® USB 3.1 Type C auf HDMI Adapter: Amazon.de: Elektronik

RKurz
Beginner
4,001 Views

Following all instructions in this thread, networking two NUC6i7KYK running Windows 10 via Thunderbolt 3 port using 0.5m StarTech thunderbolt 3 cable does not work at all. Neither device shows any sign of recognizing the other device as a valid thunderbolt device. Could anyone tell me how to escalate this to Intel support please. Thanks.

RC350
Beginner
4,001 Views

Hello,

I purchased NUC6i7KYK recently and installed Windows 10.

Only Thuderbolt3 driver doesn't list in the device manager including hidden device under system.

I don't use any Thunderbolt3 device.

Is this expected?

According to the post above, it shows when a Thunderbolt3 device is connected in device manager.

Honestly it is hard to understand device is working as expected. If it is DoA (Damage on Arrival), I need to contact the reseller or Intel to get a replace one.

In addition, no Thuderbolt3 firmware version in UEFI. In order to confirm the device is working, please show version number etc in UEFI.

Chris_V_Intel
Moderator
4,000 Views

The Thunderbolt driver MUST be updated in order for networking to work correctly between 2 NUC6i7KYKs.

https://downloadcenter.intel.com/download/26141 Download Thunderbolt™ 3 Firmware Update Tool

Also, one thing to mention. I've tried ~3 TBT cables and only 2 of them worked, so I would just double check that the cable works with another device if possible.

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