Intel® Optane™ Memory
Support for Issues Related to Intel® Optane™ Memory
Announcements
Want to learn how Intel® Optane™ Memory can help your business? Talk to our Expert!

Looking for our RealSense Community? Click HERE

The Intel® SSD Toolbox and Intel® Data Center Tool are now End-Of-Life, see for more information and replacements tools here
1367 Discussions

I can't use my intel optane

MrZacki30
Beginner
‎07-30-2020 02:28 AM
656 Views

Hi, this happened when I formatted my entire hard drive at a low level since it had bad sectors and that, and I think that when I create a bootable USB, I inadvertently format the Intel Optane memory and it does not recognize it.
any solution?
Thanks. 

0 Kudos

Link Copied

1 Reply
AlHill
Super User
‎07-30-2020 02:51 AM
647 Views

Did you disable the optane+hdd pair before your formatting?

Did you add back the optane partition at the end of the HDD?

So we can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc

0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.