There are no valid disk pairs in your system

[Jeff430]

Hello everyone,

yesterday i got my hand on a stick M10 16GB optane memory, i would like to use to boost my HDD which i used to store game. However, after installing Intel Optane Memory and storage management and change Bios SATA mode to Intel RST, this show up and now clue what went wrong. 

Motherboard: Gigabyte B560M AORUS PRO AX

Bios Version: F9

CPU:  i5 1140

Thanks in advance

Jeff

[ManoranjanDas]

Hello Jeff430,

Greeting for the day.

I hope this message finds you well.

As per this case, kindly help with complete details of SSD to proceed further.

Thank you for your cooperation and support.

Regards,

Manoranjan

[Jeff430]

Hi manoranjan,

Sorry i didn't reply yesterday, i was on duty.

This are the detail of the nvme device and hdds show in the bios, intel optane memory and storage management and intel memory and storage tool. Hope this help you identify the problem. 

Jeff

[LeonWaksman]

1. Is the Optane Memory drive recognized in BIOS?

2. Can you see your HDD and the Optane Module in the Intel Optane Management and Storage on the Manage tab?

3. If the Optane Memory was previously used in other computer, could be that it is filled with old meta data. So you should first clean this module 

4. Follow the Optane Installation Guidelines from the User Manual page 44. Remember that the HDD to be accelerated should have GPT partition rather than MBR.

Leon

[Jeff430]

Leon,

Thanks for the advice, and i have double check my settings throught your advice. 

1. The optane memory drive is recognized in BIOS

2. I can see my HDD and the Optane Module in the Intel Optane management and Storage on the Manage tab, but not on Intel Optnae Memory tab.

3. The Optane Memory is never used before, nonetheless i still clean this module using CMD.

4. I did follow the installation guidelines form the user, however, despite all the drive are reconized, and HDD are in GPT, the Intel Optane management and Storage on the Manage tab still show no valid disk pairs in my system. 

Jeff

[ManoranjanDas]

Hello Jeffrey Cheung,

Greetings for the day!

We are currently awaiting your response regarding the case. If you have any queries or require further assistance, please feel free to respond to the community post. We are more than happy to assist you.

Thank you for choosing Intel products and services.

Regards,

Manoranjan.

[ManoranjanDas]

Hello Jeffrey Cheung,

Greetings for the day!

We appreciate your response to the case. We are actively working on this case, and we will update you on its status as soon as possible.

Thank you for choosing Intel products and services.

Regards,

Manoranjan.

[LeonWaksman]

Hello Jeff,

Please refer to attached to your post BIOS_03.jpg image. The instructions in User Manual calls for: "Then depending on which M.2 connector you install the Optane™ memory in, set the corresponding PCIe Storage Dev on Port XX item to RST Controlled." In your BIOS the settings are: "Not RST controlled"

Leon

[Jeff430]

Hi Leon,

Thanks for you help, but the option of "PCIe Storage Dev on Port XX item to RST controlled" is greyed out and not able to switch, therefore i switched "RST Control PCIe Storage Devices" to "Auto", and the problem still there.

Or it's the problem of the BIOS? I had recently downgrade from BIOS F12 to F9 because of in version F12, only AHCI is avaible on the "SATA mode" and option "Intel RST..." not even show up. 

Jeff

[LeonWaksman]

HI Jeff,

I don't have this Gigabyte board in my hand to check why this option is grayed out. But probably this port (9) can't be RST controlled. So, you may try to install the Optane memory Module in the second M.2 port and check if you can activate the "RST Controlled" mode. 

On the attached image, I can't see in which port number the Optane is installed, but you can see it in BIOS.

If the above will not help, you should ask for help in Gigabyte support/forum.

Leon

[ManoranjanDas]

Hello Jeff,

Greeting for the Day!

We are currently awaiting your response regarding the case. If you have any queries or require further assistance, please feel free to respond on the community post. We are more than happy to assist you.

Thank you for choosing Intel products and services.

Regards,

Manoranjan.

[ManoranjanDas]

Hello Jeffrey Cheung,

Greeting for the Day!

We are currently awaiting your response regarding the case. If you have any queries or require further assistance, please feel free to respond on the community post. We are more than happy to assist you.

Thank you for choosing Intel products and services.

Regards,

Manoranjan Das.

[ManoranjanDas]

Hello Jeff,

Greeting for the Day!

We are currently awaiting your response regarding the case. If you have any queries or require further assistance, please feel free to respond on the community post. We are more than happy to assist you.

Thank you for choosing Intel products and services.

Regards,

Manoranjan Das.

[Jeff430 · Accepted solution]

As it turns out, the motherboard does not support to use optane memory on the second m.2 slot, which is connected to the chip set. After i plug in to the m.2 which directly connect to cpu, problem sloved. However i lost the only one pcie 4.0 m.2 if i use in that way. 

[Azeem_Intel]

Hello Jeff,

Greeting for the Day!

Thank you for the update. Can we proceed to close the case at this moment?

Thank you for choosing Intel products and services.

Best Regards,

Azeem_Intel

[Jeff430]

Hi Azeem_Intel,

Sure, to proceed to close the case. However i would like to note out that, not able to use optane via south bridge's PCI-E line is concerned, it could be used to accelated a HDD while having a fast SSD which PCI-E is connect directly connect to CPU. This could potentially make optane a lot more useful. 

[LeonWaksman]

A month ago, I've explained you that you should move the Optane memory to other slot, that can be "RST Controlled". I understand that it was the correct advice and now your Optane memory works. Your complains that you are loosing now the slot that could used for NVMe SSD, you should address to motherboard OEM (i.e. Gigabyte in this case) rather than to Intel. You also may buy an other motherboard that has two PCIe 4 slots.

Leon

[Jeff430]

At the time i post this problem, the optane is indeed installed on the "SECOND" m.2 slot of the motherboard (the one connect to the chipset), therefore i don't understand what you mean by install the optane to the second slot where i was having problem with. And now we know that only the "FIRST" m.2 slot of the motherboard (the one connect to the CPU) support optane memory. There isn't any information about optane only working on the slot connect to the CPU (gigabyte offical motherboard info website, the mannal came with the board) or at i just didn't find correct information. There is no intel B560 motherboard that support two pcie 4.0 m.2 slot at the time of purchase and still haven't seen one that support 2x pcie4.0 m.2 on the market till this day.  Sorry for the misunderstanding and i wasn't expecting that the feature (pcie 4.0 m.2 slot) they advertise so much would be affected by using optane memory. 

Thank you!

Jeff

[ManoranjanDas]

Hello Jeff430,

Greetings for the day! 

We would like to inform you that we are closing this request with your permission. Please don't hesitate to ask any further questions in the future. Feel free to start a new conversation.

Thank you for choosing Intel products and services.

Best Regards,

Manoranjan Das.