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Hello.
Recently I've performed a fresh install of Windows 7 Ultimate 64 Bit. After I installed all the drivers and all the windows updates, I tried to install Intel SSD Toolbox 3.4.3 and 3.4.1. Both have the same problem. The install program starts, I press next, I accept the terms and conditions but when the installation begins, the app crashes.
On the screen, I get the "Please wait while the following setup applications are performed"
Creating C:\Windows\...\Temp\...\vc_redistx86.exe
Then there is no progress
After 5 seconds, a message pops up quickly and then the pc restarts
I managed to read it with a slow mo camera
It says "The setup program failed to start one or more application processes
Setup will exit (and then the restart)
This never happened to me before. This is a fresh windows installation... Same happens with 3.4.1
Please help
SPECS:
Windows 7 64 bit ultimate
i7 2600k
ASUS P8Z68 V-Pro
ASUS Gtx 970
Creative SoundBlaster Z
Intel SSD 530
All windows updates are installed and all the drivers too
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Hello PeterMay,
We understand the installation of Intel® Solid-State Drive Toolbox is not working and stops with an error. Since we have seen this behavior before, we would like you to try the following:
-Uninstall Visual C++ Redistributable for Visual Studio 2015
-We can see you have the latest updates for Windows*, in case you don't have the program above, you can try to download it from the Windows* update.
-The file to be reinstalled is "vc_redist.x86.exe"
Let us know if this worked.
Regards,
Nestor C
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Hello PeterMay,
We understand the installation of Intel® Solid-State Drive Toolbox is not working and stops with an error. Since we have seen this behavior before, we would like you to try the following:
-Uninstall Visual C++ Redistributable for Visual Studio 2015
-We can see you have the latest updates for Windows*, in case you don't have the program above, you can try to download it from the Windows* update.
-The file to be reinstalled is "vc_redist.x86.exe"
Let us know if this worked.
Regards,
Nestor C
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It seems that this fixed the issue
Uninstalled both Visual C++ Redistributable for Visual Studio 2015 x64 and x86
Downloaded both
Visual C++ Redistributable for Visual Studio 2015 x64 and x84
Visual C++ Redistributable for Visual Studio 2015 x64 and x86 Update 3
Restarted PC
Installed Visual C++ Redistributable for Visual Studio 2015 x64 and x84
Restarted PC
Installed Visual C++ Redistributable for Visual Studio 2015 x64 and x84 Update 3
Restarted PC
Installed SSD Toolbox
Thank you
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Hello PeterMay,
We are glad to hear the workaround fixed the problem and the Intel® Solid-State Drive Toolbox is now installed.
Hope you have a great week.
Regards,
Nestor C
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