can't open the QUARTUSII help menu->index and search

Intel® Quartus® Prime Software

Intel® Quartus® Prime Design Software, Design Entry, Synthesis, Simulation, Verification, Timing Analysis, System Design (Platform Designer, formerly Qsys)

can't open the QUARTUSII help menu->index and search

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I can't open my software QUARTUSII help menu->index and search,once do that QUARTUSII would be stuck at that state(it keeps busy do not move),when i turn off (javascript:void(0)) the window then the QUARTUSII also would be shut down automatially.why is that ?

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