Cannot connect to ready instance.

[RWirt1]

I was able to connect to an instance of AI PC series 1 for several days and then it hung and can no longer connect for last 4 days.  When trying to connect it submits and then after a few seconds it displays Tiber Cloud overview page.

[Dayang_Intel]

Hi RWirt1,

Thank you for reaching out to us.

We would appreciate it if you could provide a screenshot of the error, if feasible, for further investigation. Additionally, please provide us with the following Intel® Tiber™ Developer Cloud instance details and use N/A if not applicable:

1. Your Intel® Tiber™ Developer Cloud details:

  - System Type:

  - Instance ID/Resource ID:

  - Cloud Account ID:

  - IP Address:

  - Region (us-region-1/us-region-2):

You can find the details at Intel® Tiber™ Developer Cloud page. Please refer to the image below.

2. Is there any important data stored on the instance?

3. Can the IDC support team access the instance and perform the required operations to validate or fix an issue if needed?

Kindly send your Intel® Tiber™ Developer Cloud Instance Details through private message by referring to the image below:

 

Regards,

Dayang

[Dayang_Intel]

Hi RWirt1,

This thread will no longer be monitored since this issue has been resolved. If you need any additional information from Intel, please submit a new question.

Regards,

Dayang