To launch this service you need to add a payment method.

[Chukwunonso]

just setting up my compute instance but it says "To launch this service you need to add a payment method" when i hit launch. it is a 'Standard' account.

[Nurul_Intel]

Hi Chukwunonso,

Thank you for reaching out to us. May I know which instance you are trying to launch? Kindly be informed that you need to upgrade your standard account to premium in order to launch a paid instance in Intel® Tiber™ AI Cloud.

To upgrade your standard account to premium, please select the user icon from the top right menu and select "Upgrade Account." Click the "Coupon code" button and wait for a few minutes for the code to appear. 

Then, you may redeem the coupon code to upgrade your account to premium and try to launch the instance again using cloud credits. If the coupon code does not appear, do let us know for further investigation. 

Regards,

Nurul

[Chukwunonso]

Hello, I am not trying to launch a premium account, I am not too familiar with the whole system but it ended up working out, I didn't open the Certification platform for 2 days and I see my instance credit was counting. I want to know if terminating the instance stops my credit from counting. I've already terminated it by the way, I just need to be sure. If not, please give a guide on how to prevent credit from running out. Thanks. 

[Chukwunonso]

it also looks like my current monthly usage keeps increasing even though i terminated the instance 3 hours ago. I don't want to lose credits unnecessarily as i just began the certification program

[Chukwunonso]

[Nurul_Intel]

Hi Chukwunonso,

Thank you for providing the information. Kindly be informed that the billing of the instance will be charged from the time the user starts to launch it until the user manually terminates it or reaches the expiration date.

We understand that the "current month usage" increased after you have terminated the instance. Therefore, we are checking with the relevant team on this issue and will update you as soon as possible. We apologize for the inconvenience caused.

Regards,

Nurul

[Witold_Intel]

Hello Chukwunonso,

In order to process your issue more efficiently, our business team needs you to answer some questions:

Are you still seeing the current month's usage increase by more than $24.14?

How did you obtain the credits? Could you share the coupon id with us?

Thanks in advance,

[Nurul_Intel]

Hi Chukwunonso,

Thank you for your question. If you need any additional information from Intel, please submit a new question as this thread is no longer being monitored.

Regards,

Nurul