"Connect" is not working to preview instance today

[SORiordain]

Hi,

I have a preview bare metal instance (created yesterday) that I used the "Connect" option to log in to. It worked fine all day yesterday but is not working today.

The browser starts the new tab and it tries to connect but it comes back then with the dev cloud start page.

Is there a way to verify that my instance is actually still up behind the jump box ?

Thanking you.

Seosamh

[Erza_Intel]

Hi SORiordain,

Thank you for reaching out to us.

To ensure that we can assist you efficiently, could you kindly provide any relevant screenshots of the issue? In the meantime, we would appreciate it if you could provide us with some information that we will be asking through private messages. Please check your messages by clicking on the profile icon on the right side of the community page.

Additionally, please try the workaround below and let us know the results.

1. Sign out and sign in to Intel® Developer Cloud Console.
2. Use Incognito mode when signing in.
3. Clear the browser's browsing data (cache, cookies, etc).

Regards,

Erza

[SORiordain]

Hi Ezra,

Thanks for your reply (apologies but I was OOO yesterday). 

Is there a way to double check if the instance is actually up behind the jump box?

Is there a way to reboot it from the web portal ?

Thanks.

Regards,

Seosamh

[SORiordain]

Hi Erza,

Any assistance here in accessing my preview instance ??

Have left you replies via PM also.

Regards,

Seosamh

[Erza_Intel]

Hi SORiordain,

Thank you for providing the information.

Before we proceed to check if the instance is up in the jump host, could you kindly confirm with us whether you have manually added the SSH public key into the ~/.ssh/authorized_keys file within the instance?

Additionally, please provide the additional information below in the "Private Message" for troubleshooting purposes. If not applicable, please use 'N/A'.

1. A screenshot of:
   • The error shows you are unable to "connect" with the instance.
   • Your instance .ssh/authorized_keys
   • Public key(s)
2. SSH logs of the failure: SSH command with -vvv at the end
3. Have you downloaded or installed anything that could prevent you from connecting to the instance?
4. Have you tried to reboot the instance on your end?

Regards,

Erza

[Erza_Intel]

Hi SORiordain,

Could you kindly provide your cloud Account ID in the Private Message? Kindly refer to the attached image to find it.

Regards,

Erza

[Erza_Intel]

Hi SORiordain,

Thank you for responding. We have escalated this issue to the appropriate team for further investigation and will keep you updated. We greatly appreciate your patience.

Regards,

Erza

[Nurul_Intel]

Hi SORiordain,

Thank you for your patience. Could you please try again to verify that the issue has been resolved and everything is fine on your end? If you have any questions or require assistance with anything else, please feel free to let us know.

Regards,

Nurul

[Erza_Intel]

Hi SORiordain,

This thread will no longer be monitored since we have provided a solution. If you need any additional information from Intel, please submit a new question.

Regards,

Erza