training launch notebook failed

[samotracio]

Hi,

I cant't launch any training jupyter notebook, getting always the error in the attached image. I sent the email to itdc_training_requests and successfully added the coupon, showing the credit in the balance. In addition, I assisted to an Intel webinar today and received another coupon with even more credit. The webinar moderator could not resolve the issues during the course either.

1) Tried from a incognito window in Chrome. Same result

2) Tried from Firefox (no previous logins, no cookies). Same result

If you any suggestions, please let me know. Thanks

[octa9823]

Hi,

I’ve been experiencing a similar issue for the past three days on the Intel Tiber Cloud Platform. Initially, I encountered a “Could not launch training” error with a 502 status code, both before and after redeem the coupon. After submitting the coupon, the error persisted for one day. However, since yesterday, I’ve been receiving an “Unhandled error starting server” message on JupyterHub and am unable to access the server.

I would appreciate any guidance on how to deal with that. Thank you.

---

[Ezza_Intel]

Hi samotracio,

Thank you for reaching out to us.

I have validated on my end, and everything appears to be working fine. I can launch training Jupyter notebook without any issue at this moment.

Could you please provide us with the following information for us to further troubleshoot this issue?

1. Cloud Account ID:
2. Intel® Tiber Developer Cloud Email:
3. Region: us-region-1/us-region-2
4. How long has it been since you encountered this error ?

Kindly send your Intel® Tiber Developer Cloud account details via private message by referring to the image below:

Regards,

Ezza

[samotracio]

Thanks Ezza,

I can't find the icon to send private messages. See the attached images.

[samotracio]

Nevermind. Just did it. Sending you my ID now

[Ezza_Intel]

Hi samotracio, 

Thank you for providing the information. We are looking into this issue and will get back to you soon. We greatly appreciate your patience.

Regards,

Ezza

[Ezza_Intel]

Hi samotracio, 

This thread will no longer be monitored since this issue has been resolved. If you need any additional information from Intel, please submit a new question.

Regards,

Ezza