Intel Unison Connection Lost

[coshiro1]

Hello, I have a brand new Lenovo ThinkPad X1 Carbon Gen 11 with an Intel EVO certified i7-1355U. As far as I can tell my laptop meets and/or exceeds all of the Intel Unison requirements mentioned here. My specs (detected by the Lenovo support site) are the following:

Processor
1x 13th Generation Intel® Core™ i7-1355U Processor(Core™ i7-1355U)
Memory
1x 16GBLPDDR5-6400
Operating System
Windows 11 Pro 64(EN:English)
Hard Drive
1x 512GB G4 Perf
Wireless Network
1x Bluetooth® 5.1 or above; Intel® Wi-Fi 6E AX211 2x2 AX vPro®
Ports
1x Audio jack; 1 x HDMI 2.0b; 2 x USB-C (USB4.0
TBT4
DP1.4
HDMI 2.1); 2 USB 3.2 Gen 1 (Type A); SIM
Camera
1x 1080P FHD IR Hybrid with ThinkShutter
Graphics
1x Intel® Iris® Xe Graphics
Monitor
14 WUXGA 100%CG
Included Warranty
1YR Onsite

What could be causing this issue? I can connect to the internet just fine as I am writing this post on the same laptop. I've attached a screenshot of the Unison window. Thank you

[DeividA_Intel]

Hello coshiro1,  

Thank you for posting on the Intel® communities. I understand that you have some inquiries about the Intel® Unison™ app. 

In order to better assist you, please provide the following:  

1. Did the app come Pre-Installed? 

2. What is the operating system built? 

3. What is the unison PC App version? 

4. What is the iPhone model+ iOS version or Android phone and Android version, and mobile Unison app version? 

5. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello coshiro1,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello coshiro1, 

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician