Intel Unison only partially working

[snacks72486]

My iphone 14 will connect with the Unison app, but the message, calls, notification, and transfer tabs just have spinning circles. The gallery IS connected, and I am able to transfer files from phone to PC (windows 11). I've reset both ends multiple times with the same results. Any ideas? Thanks!

[ACarmona_Intel]

Hello snacks72486,

Thank you for posting in our communities.

Is it possible that you can share with me a photo or a screenshot of the exact issue that you are experiencing?

And also, when did the issue start? Does it happen the first time that you connect your iPhone 14 in the Unison app?

Furthermore, please generate an SSU report to help me further analyze your system specifications and configurations. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send me the generated SSU.txt file.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello snacks72486,

I am checking in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello snacks72486,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello snacks72486,

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician