Intel Unison

[BryanL]

I have been using Unison for approximately six months without any issues. However, since last month, it has stopped working. Despite reinstalling it on both my PC and iPhone, the problem persists.

My iPhone is definitely connected to my PC via Bluetooth, as indicated by the connected status on PC itself, the iPhone's Unison app, and the Unison PC application.

Currently, when I run Unison on my iPhone and then launch the app on my PC, I briefly see the photos from my phone displayed on the PC for a moment before it prompts me with a message to "View your photos on a big screen. Intel Unison needs permission to access your gallery to show your photos and videos here. Show me how." Unfortunately, the app fails to display my pictures again after this message appears.

Attempts to resolve the issue through the popup have been unsuccessful.

This issue is particularly frustrating as I have performed multiple reinstalls on both devices.

My system is running Windows 11 24H2 OS Build 26100.2314, and my iPhone 13 is on iOS 18.1.

The problem started with the previous versions of Windows and iOS as well.

I've attached a screen shot of the popup screen, when the app first starts my photos go off so quick I can't get a screen capture of them being visible.

I am now back to using an old app I used years ago called PhotoTransfer, very similar in ways to Unison and I have not issue transferring back and forth from either device...but I really liked Unison better.

I was fond of using Unison, but now it is completely unusable for me. Can you provide any assistance?

Bryan

[JeanetteC_Intel]

Hello BryanL,

Thank you for posting in Intel Communities.

I'll look into this internally and will post an update once available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[BryanL]

Thank you Jeanette

[JeanetteC_Intel]

Hello BryanL,

Good day!

We have replicated the issue from our lab and the results were successful, using a laptop and iPhone with the latest Bluetooth driver and Unison version.

Kindly check the details below:

• This error required the permission from iPhone's gallery to allow all access or trust permission.
• Before click show me, make sure both must be latest Unison version, PC 20.25.10238.0 and iPhone app 20.25.2(6757). Both PC and phone app status are connected (Bluetooth and internet connect-best performance in same network) and both open in foreground. After click show me, PC app will be required to click Pair. When click pair, both Bluetooth same PIN number will display on both PC and iPhone>Pair/Accept. After both PIN success pairing then gallery will be appearing.
• If do not work then need to check PC Bluetooth driver, unpair all Bluetooth devices from both PC and iPhone then pairing again. Check PC Device Manager Bluetooth do not have error code or duplicate iPhone devices in the list.

Kindly check if this works for you. I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[BryanL]

Hello Jeanette,

I have confirmed that the Unison version on the PCC is 20.25.10238.0 and on the iPhone, it is 20.25.2(6757). Both are showing as connected and are active in the foreground. My images briefly appear before disappearing, and I am prompted with the "show me" option. However, when I select "show me" and then attempt to pair, I receive no response, only the option to retry after it has failed.

I have removed all Bluetooth devices from both the phone and PC and tried again, yet the issue persists.

I attempted to update the Bluetooth driver on the PC, but it indicates that the latest version is already installed.

Despite multiple attempts following the above steps, the issue remains unresolved.

When I select pair after the "show me" prompt, there is no response, other than retry, as if the Unison on the PC is not sending the pairing request to my iPhone.

I appreciate your assistance with this matter, but it seems to be futile. It's baffling why it functioned flawlessly for so long and then suddenly stopped. Perhaps one day I will inadvertently discover the cause.

Thank you for the time and effort you've invested in addressing this issue as it was very much appreciated.

Best regards,

Bryan

[JeanetteC_Intel]

Hello BryanL,

Thank you for sharing this update. I understand that you're tried the recommendations I shared and since the issue persists, I would like to know more about your PC configuration, and it would be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). *Attach the log file as you reply.

I will wait for your reply so I can still further check.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[BryanL]

Thanks Jeanette, file attached.

[BryanL]

I extend my apologies to you, Jeanette, and to anyone else involved. I've identified the issue, and it turns out it was self-inflicted.

The issue arose from my use of an application named "BCWipe Privacy Guard" which was recommended by a former colleague from the IT department at my previous workplace before my retirement.

I spent time pondering over any actions I might have taken or applications I might have installed that could have caused this issue. The only notable application was "BCWipe Privacy Guard".

I chose not to uninstall the application as it would have left everything unchanged. However, the application does provide a method to reverse the changes. After utilizing this feature, everything began functioning correctly.

Once again, I apologize for any inconvenience caused.

Bryan

[Ernesto_C_Intel1 · Accepted solution]

Hello BryanL,

Thank for sharing us the update and the troubleshooting that you've done. I'm glad to know that the issue has been resolved after rolling back the changes you've made with the BCWipe Privacy Guard. 

Considering the effects with the software, it would be best to coordinate the application developers of the app to check if they have any suggested settings that can allow you to use their application in tandem with the Intel Unison.

Best regards,

Ernesto C.

Intel® Customer Support Engineer