Intel unison used to work but doesn’t anymore with my iPhone & windows 11 desktop

[PaulSp]

Hi.

Today it's 8/28/2024.

My iPhone SE has the latest OS release and so does my windows 11 desktop but I cannot get a message across from one to the other. I’ve tried to send a message both ways 

On my iPhone when I choose General and then select about, the name is iPhone 

When I look at Bluetooth on my iPhone it says my devices is DESKTOP-BJI1NH1 and it says connected.

On my windows 11 desktop when I go into Bluetooth and devices it says:

• Bluetooth is enabled and it says Discoverable as DESKTOP-BJI1NH1
• It has a picture of a phone on top with the name iPhone and it says connected 

So why is messaging not working. It used to work 

[Earl_Intel]

Hi PaulSp,

Thank you for posting on the community!

To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

1. Have you tried uninstalling and installing the Unison App?
2. Do you encounter any error messages?
3. Have you already tried updating the Wireless and Bluetooth drivers of your desktop?

Best regards,

Earl E.

Intel Customer Support Technician.

[Earl_Intel]

Hi PaulSp,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician.

[PaulSp]

Hi Earl, sometimes it seems to lose the Bluetooth connection from my windows 11 64-bit desktop completely updated to my iPhone SE also completely updated. No matter what I do sometimes I can’t restore connectivity. When this happens I clean out all browsing data except for passwords on the desktop and iPhone, then I completely shutdown both devices, then I restart both device, and for some reason doing this seems to work and connectivity to unison for messaging between my iPhone and desktop works again

[RobbieR_Intel]

Hello PaulSP,

Thank you for getting back to us and providing those additional details. I'll be continuing to assist you in place of my Colleague, Earl as he is currently away. I understand that you've already done several troubleshooting steps.

Kindly answer the additional questions:

• Does this issue with Bluetooth and the Unison app happen consistently after a certain period, or does it seem random?
• Have you noticed any patterns in when the connection drops?
• When the Bluetooth connection is lost, are you able to reconnect it manually without restarting the devices, or does it only work after the steps you've mentioned?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel · Accepted solution]

Hello PaulSP,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[PaulSp]

Kindly answer the additional questions.

Does this issue with Bluetooth and the Unison app happen consistently after a certain period, or does it seem random?

Recently, everything is working well. Why? I haven't any idea but I am using Intel's latest bluetooth driver release since about a week ago.

Have you noticed any patterns in when the connection drops?

I never noticed any patterns when this issue was occurring.

When the Bluetooth connection is lost, are you able to reconnect it manually without restarting the devices, or does it only work after the steps you've mentioned?

Recently, I have been able to reconnect successfully about all the time. It's been real good and I am happy that it's finally working well. My windows 11  desktop is completely up to date with a latest drivers, fixes, etc. The same is true with my Iphone now on IOS 18.

You can close my issue. thank you!

[RobbieR_Intel]

Hello PaulSp,

Thank you for keeping us updated. I'm glad that the issue has been resolved.

Since the issue is now fixed, I will now close this inquiry.  If you need further assistance, please post a new question as this thread will no longer be monitored.

Best Regards,

Robbie R.

Intel Customer Support Technician