Unison Unison cannot use a single microphone, and, in fact, I don’t even know which device Unison is

[Kitcendo]

Hello, here we go again with the same recurring issue.
I have only one input device: my Hyper-X microphone. However, when I make or receive calls via Unison,

my conversation partners can’t hear me.

I can hear them clearly through my output device, though.

I’ve tested all voice communication software, such as Discord, Google Meet, Zoom, MS Teams, and Skype. In all cases, my microphone is heard clearly, and I can select my input and output devices directly.

However, with Unison, I have no idea which device the program is using. There’s no option to choose, and even if I set the default device in Windows 11 to the one I need, I still don’t know what device Unison is using. It doesn’t seem to pick up any audio from my microphone at all.

Why doesn’t Unison include the basic feature that every communication app has. the ability to select input/output devices? This is such a fundamental function that it’s baffling that Unison’s engineering couldn’t incorporate it.

Do you understand? This is the most basic of basic features, so basic that it shouldn’t even be a question.

Good grief, why is something so simple on other software impossible on Intel Unison?

[DhannielM_Intel]

Hi Kitcendo,

I see that you have created another thread for this matter, have you tried using a earphone or wired headset for testing this issue? Try to unplug the dedicated microphone and use a different headset, make it wired. Let me know what will be the outcome.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Kitcendo]

I have only one Microphone and its Wired

[OrekiH]

This is so funny that you are saying it is basic why not fix it yourself if it is so basic? HAHAHA 

[DhannielM_Intel]

Hi Kitcendo,

I see thanks for sharing this to me, let me further investigate about this on my end. I will keep you posted on this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Kitcendo,

Thank you for patiently waiting. First, I wanted to share the call feature requires a built-in Bluetooth adapter that supports Bluetooth Classic and Hands-Free Protocol. Please refer to this link for the system requirements for Intel Unison: What Are the System Requirements for the Intel® Unison™ App?

As the supported Bluetooth device, latest Bluetooth driver, Intel® Unison™ PC, iOS, and Android version are important before setup call feature. You may also check this article on How to Setup Call Feature on the Intel® Unison™ App.

Also, previously there are no hardware information that was gathered, therefore for me please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here. How to get the Intel® System Support Utility Logs on Windows

Also, can you try switching the call to your phone? This is to identify if the call will works well on your phone. Additionally, it advisable to check your PC system requirements for a built-in Bluetooth adapter and built-in audio (microphone/speaker). If these requirements are met, it should be automatically detected through Windows OS built-in default audio settings.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Kitcendo,

Let me know if you have the chance to look at the information that I have provided on my previous reply. Let me know if you need clarification on the matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Kitcendo,

I have not heard back from you so I will close this thread. If you require a further assistance or other inquiry, please submit another thread as this one will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician