AMT connection time out

[Steven_Ca]

• I have a DELL Optiplex Micro Plus 7010 with CPU 13th Gen Intel(R) Core(TM) i7-13700T.

I need to remote control this computer via Intel AMT.

I enabled and set AMT/MEBx settings as below images show

• On MeshCommander, I set computer

I can ping ip 192.168.9.17, but when I try to connect, I got below error

On Intel Manageability Commander, I got error

I can connect from web browser to https://192.168.9.17:16993, but can't find Remote Desktop option

 

How can I get remote desktop control to this DELL Optiplex Micro Plus 7010 from AMT through application like MeshCommander or Intel Manageability Commander?

Welcome to any suggestion!

[IsaacQ_Intel]

Dear @Steven_Ca,

We appreciate your post on the Intel® communities. We are committed to assisting you with your concern.

After a thorough review of your case, it will be imperative to consult with the relevant team. Rest assured that as soon as we obtain a resolution, we will reach out to you promptly.

Best regards,

Isaac Q.

Intel Customer Support Technician

[Victor_G_Intel]

Hello Steven_Ca,

Thank you for posting on the Intel® communities.

In regards to your AMT configuration, it looks okay; however, you need to bear in mind that mesh commander is a third-party option for having remote access to endpoints and is no longer a validated one since the support for it is no longer being given by their developers, you can find more information on it below.

https://www.meshcommander.com/meshcommander

Additionally, the Intel manageability commander (IMC) is still supported but not as actively supported and updated as our Intel® Endpoint Management Assistant (Intel® EMA), which is our most current, actively supported, and continuously updated tool; therefore, with more current AMT versions you will encounter a problem if you use IMC.

You can find all the information on how to use EMA in the links below, just bear in mind that EMA is more of an enterprise option than the ones previously mentioned.

Guide to EMA and AMT in the Intel vPro® Platform

https://www.intel.la/content/www/xl/es/business/enterprise-computers/resources/how-to-guide-intel-vpro-ema-amt.html

Intel® Endpoint Management Assistant (Intel® EMA) Single Server Installation and Maintenance Guide

https://www.intel.com/content/www/us/en/support/articles/000055629/software/manageability-products.html

Intel® Endpoint Management Assistant (Intel® EMA) Admin and Usage Guide

https://www.intel.com/content/www/us/en/support/articles/000055619/software/manageability-products.html

Intel® Endpoint Management Assistant (Intel® EMA) Quick Start Guide

https://www.intel.com/content/www/us/en/support/articles/000055627/software/manageability-products.html   

Intel® Endpoint Management Assistant (Intel® EMA) Video Series

https://www.intel.com/content/www/us/en/support/articles/000056028/software/manageability-products.html

In case you don’t think EMA is the right fit for your project we would recommend looking for a different tool to handle the remote access part of your endpoint(s) and that is fully compatible with AMT.

Best regards,

Victor G.

Intel Technical Support Technician

[Steven_Ca]

I experience below issue when I install EMA. I want to install all server role into one server. I tried installation three times, every time it stuck at last step.

I attached installation events text file.

Expecting suggestion from experts to solve the issue or is there other tools can remote control via AMT?

[Victor_G_Intel]

Hello Steven_Ca,

Thank you for your response.

There are other tools out there that are compatible with AMT and that can help you remotely access the endpoints; however, these are 3rd party tools and we don’t have a list of them since we don’t endorse these other manufacturers; however, you are welcome to do some research on your own and if you find a tool that works for you our recommendation will be to get in touch with the support for that specific tool.

In regards to the problem you got with EMA, we haven’t had any isues related to the installation like the one that you are having, but our recommendation will be to check the guide below and check out all the prerequisites needed in order to install EMA, after that make sure you are following each step on the guide all the way to the end in order to complete the installation successfully.

Intel® Endpoint Management Assistant (Intel® EMA) Server Installation and Maintenance Guide

https://www.intel.com/content/www/us/en/support/articles/000055629/software/manageability-products.html  

Best regards,

Victor G.

Intel Technical Support Technician

[Steven_Ca]

I will read the guide and install EMA again, then reply with how's it going.

[Victor_G_Intel · Accepted solution]

Hello Steven_Ca,

Thank you for your response.

We will be waiting for your response.

Best regards,

Victor G.

Intel Technical Support Technician  

[Steven_Ca]

After install EMA and DELL Command Intel vPro out-of-Band on my computer, I can remote desktop to DELL Optiplex Micro 7010.

Thank you all for your suggestion.

[Victor_G_Intel]

Hello Steven_Ca,

Thank you so much for contacting Intel customer support,

We are glad to know that the information provided has been helpful. Since the thread is now solved, we will proceed to close it.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Victor G.

Intel Technical Support Technician