Hello, I have a question regarding Intel EMA.
EMA is currently being set up to control and manage PCs from a remote location.
In the process of logging in with the current global administrator account and creating a new tenant administrator account, I entered all the input permissions and pressed the save button. and "Internal server error. Contact your administrator." A message appears. I hope you can help me with this issue.
I succeeded in finding the related log corresponding to the above error in this path.
C:\Program Files (x86)\Intel\Platform Manager\EMALogs\EmaWebApiLogs\Ema-Global
2024-04-12 14:27:59.9051 [ERROR], Message: Error occurred trying to create new user jyounkim1@ksm.co.kr, Exception:System.NullReferenceException 개체 참조가 개체의 인스턴스로 설정되지 않았습니다. 위치: MeshServersCommon.code.DB.Managers.ServerSettingManager.ParseServerSettings(ServerSettingTable serverSetting)
위치: MeshServersCommon.code.DB.Managers.ServerSettingManager.GetServerSettings(String serverName, Boolean isLoggingEnabled)
위치: MeshServersCommon.code.ServerSettings.WebServerPublicSettings.GetServerSettings(Boolean isLoggingEnabled)
위치: MeshServersCommon.code.ServerSettings.WebServerSettings.GetServerSettings(Boolean isLoggingEnabled)
위치: MeshWebCore.WebApi.Helpers.AuthenticationTools.GetAuthType()
위치: MeshWebCore.WebApi.Controllers.UsersController.<CreateUser>d__16.MoveNext()
I hope this log helps you solve the problem.
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