NIC Intel(R) Ethernet Connection (7) I219-LM stays at 10 MBit Linkspeed

[Guenter1]

Intel V-Pro works in sleep mode at 10 MBit linkspeed

After boot to Windows 10 (21H2) sometimes the linkspeed stays at 10 MBit.

Does anyone knows how to solve this Problem?

Configuration of NIC is standard: Option "*SpeedDuplex" is 0  (Autodetect)

Examples:

(Bold is linkspeed and driver Version  PC2xx and PC3 xx are different computer models, Computer in different locations have this problem)

PC208 10000000 12.18.8.9 2019-01-24 Intel(R) Ethernet Connection (7) I219-LM

PC209 1000000000 12.18.8.9 2019-01-24 Intel(R) Ethernet Connection (7) I219-LM

PC305 10000000 12.19.2.55 2023-07-04 Intel(R) Ethernet Connection (7) I219-LM

PC306 1000000000 12.19.2.55 2023-07-04 Intel(R) Ethernet Connection (7) I219-LM

Different computermodels are susceptible:

Computer model: FUJITSU ESPRIMO P958

Baseboard: FUJITSU D3602-A1

Intel® ME: v12.0.92 activated in Admin Control Mode (ACM)

BIOS:    V5.0.0.13 R1.30.0 for D3602-A1x

[MIGUEL_C_Intel]

Hello, Guenter1,

Thank you for bringing this to our attention.

By any chance, have you forced duplex on both sides?

Intel® vPro - AMT does not negotiate the link speed; that is determined by the PHY at a physical layer. Are you getting this speed while accessing the endpoint remotely?

We encourage you to review your network configuration and firewall.

Regards,

Miguel C.

Intel Customer Support Technician

[Guenter1]

Hi Miguel

both sides are configured with autodetect. They are not forced to full duplex

(Option "*SpeedDuplex" is 0  (Autodetect))

* * * * * "Intel® vPro - AMT does not negotiate the link speed" * * * * **

That is true, but AMT force the computer to reduce power consumption of the device. This include reducing the link speed to 10 Mb.

For any reason sometimes the systems does not renegotiate the networkspeed when windows driver is loaded.

OK this might be an error of the firmware, but it is linked to AMT. That is the reason why I drop this post in AMT forum.

 I feel this is bug!

 Unfortunately, Fujitsu does not provide any new BIOS-Updates. Therefore, I have to find a workaround.

It would be possible to force the network card to newly negotiate the link at windows boot time, but this cause a network interruption of about 10 seconds.

Regards.

[MIGUEL_C_Intel]

Hello, Guenter1,

Thank you for your reply with the clarification of the issue.  I am sending your case to the network team, they will review the firmware of the NIC and network speed behavior.

Regards,

Miguel C.

Intel Customer Support Technician

[Azeem_Intel]

Hi Guenter1,

Hope you are doing well!

We are currently reviewing the case. In the meantime, could you please confirm if this NIC was shipped with the system? Additionally, could you provide what is the current NIC version?

Best Regards,

Azeem_Intel

[Guenter1]

Hello Azeem

Thanks for your reply.  I'am not familiar wirth Nic Versions.

I Downloaded the Intel ssu. The data you will find as an attachment.

The device ID is PCI\VEN_8086&DEV_15BB&SUBSYS_12481734&REV_10

Fore sure the NIC is onboard version of fujitsu!

Regards Günter

[Azeem_Intel]

Hi Guenter1,

Hope you are doing well!

Thank you for the response. Please update the NIC driver using the link provided below. Additionally, as your NIC was shipped with the system, I would recommend connecting with your OEM for a better update.

Intel® Ethernet Adapter Complete Driver Pack

Note: If you purchased an OEM branded server or appliance, contact your OEM for a SW driver version that is compatible with your exact FW version. Using SW and FW versions that have not been validated to work together will affect performance, feature availability, and system stability

Best Regards,

Azeem_Intel

[Guenter1]

Hello Azeem

I installed already the latest driver of Fujitsu before.

I checked the OEM driver page again. The driver file is signed by Intel. Therefore, I see no benefit to test another OEM version!

I did my homework and installed the latest Inteldriver on 36 computers!

After reboot the result is as expected!  => 10 Mb

001-PC201 10000000 12.19.2.60 2024-02-19 Intel(R) Ethernet Connection (7) I219-LM
001-PC202 1000000000 12.19.2.60 2024-02-19 Intel(R) Ethernet Connection (7) I219-LM
001-PC204 10000000 12.19.2.60 2024-02-19 Intel(R) Ethernet Connection (7) I219-LM
001-PC205 1000000000 12.19.2.60 2024-02-19 Intel(R) Ethernet Connection (7) I219-LM
001-PC206 10000000 12.19.2.60 2024-02-19 Intel(R) Ethernet Connection (7) I219-LM
001-PC207 1000000000 12.19.2.60 2024-02-19 Intel(R) Ethernet Connection (7) I219-LM
001-PC208 10000000 12.18.8.9 2019-01-24 Intel(R) Ethernet Connection (7) I219-LM
001-PC210 1000000000 12.19.2.60 2024-02-19 Intel(R) Ethernet Connection (7) I219-LM
001-PC209 1000000000 12.19.2.60 2024-02-19 Intel(R) Ethernet Connection (7) I219-LM
001-PC211 1000000000 12.19.2.60 2024-02-19 Intel(R) Ethernet Connection (7) I219-LM

What is the advice of the Intel-experts?

Regards Günter

[Azeem_Intel]

Hi Guenter1,

Hope you are doing well!

Thank you for your response. If you want, you can check by doing a clean driver installation using the link provided below. After this, if the issue occurs again, kindly contact your OEM for resolution. It could be a hardware problem, Thank you.

Clean Driver Installation Guide for Intel® Ethernet Connections

https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html

How Do I Fix Random Slow Internet Connection Speed on an Intel® Ethernet Adapter I219

https://www.intel.com/content/www/us/en/support/articles/000056817/ethernet-products/gigabit-ethernet-controllers-up-to-2-5gbe.html

Note: If you purchased an OEM branded server or appliance, contact your OEM for a SW driver version that is compatible with your exact FW version. Using SW and FW versions that have not been validated to work together will affect performance, feature availability, and system stability

Best Regards,

Azeem_Intel