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The process was terminated due to an unhandled exception

MoraDK
Beginner
1,561 Views

I have tons of errors in my eventlog...

 

Application: EMAAjaxServer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Data.SqlClient.SqlException
at MeshServersCommon.DBCore.HandleCommandCriticalFailureBasic(System.String, System.Exception, System.DateTime)
at MeshServersCommon.DBCore.HandleCommandCriticalFailure(System.String, System.Data.SqlClient.SqlCommand, System.Exception, System.DateTime, Int32)
at MeshServersCommon.DBCore.HandleBaseCommandBlockFinalCheck(System.String, System.Data.SqlClient.SqlCommand, System.Exception, System.DateTime, Int32)
at MeshServersCommon.DBCore+<ExecuteBaseCommandAsync>d__139`1[[System.Int32, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()

Exception Info: System.AggregateException
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
at System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
at MeshServersCommon.MeshSettings.SetSettingMachineId(System.String)
at MeshServersCommon.MeshSettings.GetServerIdentifier()
at MeshServersCommon.MeshSettings.Setup(System.String)
at MeshAjaxServer.MainForm..ctor(System.String[])
at MeshAjaxServer.Program.Main(System.String[])

 

---

 

Application: EMAManageabilityServer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Data.SqlClient.SqlException
at MeshServersCommon.DBCore.HandleCommandCriticalFailureBasic(System.String, System.Exception, System.DateTime)
at MeshServersCommon.DBCore.HandleCommandCriticalFailure(System.String, System.Data.SqlClient.SqlCommand, System.Exception, System.DateTime, Int32)
at MeshServersCommon.DBCore.HandleBaseCommandBlockFinalCheck(System.String, System.Data.SqlClient.SqlCommand, System.Exception, System.DateTime, Int32)
at MeshServersCommon.DBCore+<ExecuteBaseCommandAsync>d__139`1[[System.Int32, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()

Exception Info: System.AggregateException
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
at System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
at MeshServersCommon.MeshSettings.SetSettingMachineId(System.String)
at MeshServersCommon.MeshSettings.GetServerIdentifier()
at MeshServersCommon.MeshSettings.Setup(System.String)
at MeshManageabilityServer.MainForm..ctor(System.String[])
at MeshManageabilityServer.Program.Main(System.String[])

 

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Faulting application name: EMAAjaxServer.exe, version: 1.12.1.0, time stamp: 0x655d2cb8
Faulting module name: KERNELBASE.dll, version: 10.0.20348.2227, time stamp: 0xe95c736c
Exception code: 0xe0434352
Fault offset: 0x000000000003f19c
Faulting process id: 0x1e04
Faulting application start time: 0x01da5288ede0ebb8
Faulting application path: C:\Program Files (x86)\Intel\Platform Manager\Runtime\EMAAjaxServer\EMAAjaxServer.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 7b958c3d-618a-4e57-9b14-47aa8822e8ae
Faulting package full name:
Faulting package-relative application ID:

 

----

 

Faulting application name: EMAManageabilityServer.exe, version: 1.12.1.0, time stamp: 0x655d2cb9
Faulting module name: KERNELBASE.dll, version: 10.0.20348.2227, time stamp: 0xe95c736c
Exception code: 0xe0434352
Fault offset: 0x000000000003f19c
Faulting process id: 0x15a8
Faulting application start time: 0x01da5288ede2eb49
Faulting application path: C:\Program Files (x86)\Intel\Platform Manager\Runtime\EMAManageabilityServer\EMAManageabilityServer.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: e438148b-b0e5-4563-a41b-f6ea057a4e57
Faulting package full name:
Faulting package-relative application ID:

 

----

 

How can I figure out why these errors occurs every five seconds?

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11 Replies
MIGUEL_C_Intel
Employee
1,526 Views

Hello, MoraDK,


There are different errors in the logs. 


Please provide me with more details of the Intel® EMA installation. You are using the latest version 1.12.1.0.

  1. Do you have access to the EMA web console using the Global or Tenant account?
  2. Is this a new installation or have you recently performed any changes to the EMA Server or database?
  3. Is the EMA server and database on the same physical or virtual machine?
  4. Please let me know if all the EMA components (Ajax, Recovery, Swarm, etc) are in the same location.


Regards,

Miguel C.

Intel Customer Support Technician


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MIGUEL_C_Intel
Employee
1,487 Views

Hello, MoraDK,


I am following up on the post.  If further assistance is necessary, please share the information previously requested.


Adding a copy of them.

Do you have access to the EMA web console using the Global or Tenant account?

Is this a new installation or have you recently performed any changes to the EMA Server or database?

Is the EMA server and database on the same physical or virtual machine?

Please let me know if all the EMA components (Ajax, Recovery, Swarm, etc) are in the same location.


Regards,

Miguel C.

Intel Customer Support Technician


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MoraDK
Beginner
1,448 Views

Sorry for the late reply.

 

Yes I have access to the web console.

It's a new installation.

No, EMA and Database is on two different databases.

Yes, EMA components are on same server.

 

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MIGUEL_C_Intel
Employee
1,426 Views

Hello, MoraDK,


Thank you for sharing your feedback.


The Intel® EMA configuration was recently created, and you have access to the EMA web console.

The database is in a separate physical or virtual machine.


The errors are related to communication between the EMA Server and the SQL Database.

If you're able to access the EMA web console, can you see the endpoints connected and CIRA connected? According to the errors, they should give an error (Not Connected).


Please review if the User who installed EMA in the server (Admin) has the database roles in SQL. Section 1.3.3 Database gives the prerequisites including the necessary roles. https://www.intel.com/content/dam/support/us/en/documents/software/manageability-products/intel-ema-server-installation-and-maintenance-guide.pdf#page=9


I was hoping you could send me the EMA Server logs; they will give us more configuration details.


Default Path: [System drive]\Program File(x86)\Intel\Platform Manager\EmaLogs

Please send me the files without the date called:

EMAlog-Webserver.txt

EMAlog-Swarmserver.txt

EMAlog-Ajaxserver.txt

EMAlog-Recoveryserver.txt

EMAlog-Manageabilityserver.txt


Regards,

Miguel C.

Intel Customer Support Technician


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MIGUEL_C_Intel
Employee
1,373 Views

Hello, MoraDK,


I hope you are doing well.


By any chance, have you been able to work on your EMA configuration and validate the CIRA status?


Regards,

Miguel C.

Intel Customer Support Technician


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MIGUEL_C_Intel
Employee
1,301 Views

Hello, MoraDK,


I hope you are doing well.


If further assistance is necessary, please reply to my previous questions.


Regards,

Miguel C.

Intel Customer Support Technician


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MoraDK
Beginner
1,295 Views

Hi

 

Sorry for taking so long to answer...

 

In the "C:\Program Files (x86)\Intel\Platform Manager\EMALogs" folder I only see these...

 

MoraDK_0-1707853542249.png

 

No other files.

 

Content of the "EMALog-WebServer.txt" file:

2024-02-13 11:00:46.1116|INFO||17120|1|SetupBackendLogger - MeshWebCore.WebApi.WebApiConfig, EMAWebCore, Version=1.12.1.0, Culture=neutral, PublicKeyToken=null - EVENT: Information, Web API server is starting up.

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MIGUEL_C_Intel
Employee
1,276 Views

Hello, MoraDK,


No problem at all.


Intel® EMA allows the installation of the Swarm, Ajax, Manageability, and Recovery Server in different locations (physical or virtual Server machines).  This is the issue; EMA software is not finding its components.  Please review where they were installed then double-check the communication.  From previous posts, the database is on a separate Server too.


The Installer log provides details on how Intel® EMA was installed.

<Installer Directory>/EMALog-Intel EMAInstaller.txt


This is a new installation; have you provisioned any endpoint so far?  For testing purposes, I suggest installing EMA software (all the components together) on the same machine. 


I am excited to hear back from you with the results.


Regards,

Miguel C.

Intel Customer Support Technician


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MIGUEL_C_Intel
Employee
1,190 Views

Hello, MoraDK,


I am reviewing the forum and wondering if you were able to work on my previous reply. I look forward to your answer.


Regards,

Miguel C.

Intel Customer Support Technician


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MIGUEL_C_Intel
Employee
1,076 Views

Hello, MoraDK,


If further assistance is necessary, do not hesitate to reply.


Regards,

Miguel C.

Intel Customer Support Technician


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Victor_G_Intel
Employee
1,015 Views

Hello MoraDK,


We have not heard back from you.


If you need any additional information, please submit a new question as this thread will no longer be monitored.


Regards,


Victor G.

Intel Technical Support Technician


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