Media (Intel® Video Processing Library, Intel Media SDK)
Access community support with transcoding, decoding, and encoding in applications using media tools like Intel® oneAPI Video Processing Library and Intel® Media SDK
Announcements
The Intel Media SDK project is no longer active. For continued support and access to new features, Intel Media SDK users are encouraged to read the transition guide on upgrading from Intel® Media SDK to Intel® Video Processing Library (VPL), and to move to VPL as soon as possible.
For more information, see the VPL website.

Support

Chato_R_
Beginner
716 Views

Hi Intel Support Team,
I have a question about Intel Media products.

- The following products include 1 year Intel Premier Support Service?
- If major &  minor versions are released within 1 year after the purhase, can I get the latest verstions/updates by free?

Intel® Video Pro Analyzer
Intel® Media SDK  HEVC Software Pack for Windows* OS
Intel® Media SDK Audio Library  for Windows* OS
Intel® Media Software Development Kit for Server
Intel® Media Software Development Kit for Client

Thank you,

 

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7 Replies
Chato_R_
Beginner
716 Views

can i get answers to my questions soon?

Thank you,

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FredFanIntel
Moderator
716 Views

Hi Chato,

I am the Business Development Manager for media developer products, and feel free to contact me at fred.fan@intel.com

to discuss more about supports and pricing.

Intel® Media Software Development Kit for Client is free, and you can get free updates within one year for others paid products on your list.

Thank you.

Fred

 

 

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Anthony_P_Intel
Employee
716 Views

Hi,

Sorry for the slow response.  Yes, updates to any of these packages during the following year will be available at no charge, however there is currently no "Premier Support Service" on these products.  We are certainly looking at that support option and appreciate any customer comments.

Thank You

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Chato_R_
Beginner
716 Views

Hi Tony,

Thank you very much for your answer.
It sounds good :)

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Chato_R_
Beginner
716 Views

Hi Tony, Fred,

I'm sorry but can i ask you one more question?

If I have a question about "Intel® Video Pro Analyzer", I can ask to this Intel® Media SDK forum?  

Thank you.
Chat

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Chato_R_
Beginner
716 Views

can I get answers to my questions about Intel Video Pro Analyzer support soon?

Thank you,

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Anthony_P_Intel
Employee
716 Views

Hi Chat,

Did you get answer about the Intel Video Pro Analyzer tool?

What was the question?

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