Media accelerator HW problem

[User4221]

Hi everyone 
i am working with the sample_multi_transcode (on a intel UHD Graphics 630 gen 9 intel cpu)

when i run this command with software rendering
sample_multi_transcode.exe -i::jpeg Untitled123.jpeg -o::jpeg out.jpeg -sw -q 100 -denoise 50
i get a test pass - and everything is ok

however this command with hardware rendering i get errors 
sample_multi_transcode.exe -i::jpeg Untitled123.jpeg -o::jpeg out.jpeg -hw -q 100 -denoise 50

am i missing something? am i doing something wrong?
any lead will help thank you!

[JananiC_Intel]

Hi,

Thanks for posting in Intel forums.

The commands mentioned in your post is correct.Try the same command to run samples.From the screenshot we could see that you have missed '-hw' in your command,include that and let us know the updates.

Regards,

Janani Chandran

[User4221]

thank you for the replay 
it was an error "have missed '-hw' " the right command still gives an error

[JananiC_Intel]

Hi,

Thanks for the update.

We were not able to recreate your issue.Could you share your input file?

Regards,

Janani Chandran.

[User4221]

Sure!
Any thing i can do to help Janani.
thank you

[User4221]

Just to know

on what GPU did you try to run it?

[JananiC_Intel]

Hi,

Thanks for the update.

We tried your sample in Intel UHD Graphics 620 and we were not able to recreate the issue.Hence we are escalating this case to SME.

Regards,

Janani Chandran

[JananiC_Intel]

Hi,

From the screenshot I could see an older media sdk version, so try to update that and run the sample again.If that didn't work, then run sample decode and encode.Try this and let us know the update.

Regards,

Janani Chandran

[JananiC_Intel]

Hi,

Did you update media sdk?Do you have any update?

Regards,

Janani Chandran

[JananiC_Intel]

Hi,

We are assuming that the solution provided helped and would no longer be monitoring this issue. Please raise a new thread if you have any further issues.

Regards,

Janani Chandran