Cant Update Driver anymore on 11th Gen Processor

[Dudel]

So when i tried update driver on my laptop and PC  it always skip installing driver and just only installing extra, after that it says installing error.

what i already tried is uninstall with ddu and tried the last update driver one when i post this (gfx_win_101.5448)

the last driver one that works is (gfx_win_101.5194_101.5252)

Spec

PC

i9 11900k

RTX 4070 SUPER

LAPTOP

Clevo n960kr

I5 11400 (yes is desktop cpu on laptop)

RTX 3070 Laptop

All of them not works please dont answer me like "You should use driver from manufactured thing" because my pc is not prebuild

[ACarmona_Intel]

Hello Dudel, 

Thank you for posting in our communities.

Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, complete model of your system, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

Furthermore, please provide a photo of the error you are seeing when attempting to update your drivers.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[Dudel]

Ok then this is the SSU.txt and the Screenshot

[ACarmona_Intel]

Hello Dudel, 

Thank you so much for providing us with the details that we have requested.

Please try to install our new release driver version 31.0.101.5522, and if the previous issue still persists, then follow the troubleshooting steps outlined on this link: “Unknown error(0xe0000246)-Exit Code: 1” When Installing Intel® Arc™ Drivers."

If you have any questions, please let me know.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Dudel, 

We are checking in with you to know if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[Dudel]

sorry for late confirmation i already tried it on my two devices still the same with newest driver 31.0.101.5534

[ACarmona_Intel]

Hello Dudel, 

Thank you so much for the update.

I will now raise the case with our engineers so they can thoroughly investigate the issue.

By the way, I will post the response on this thread once it is available.

Thank you for your patience and understanding.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Dudel, 

Thank you so much for patiently waiting on our response.

Please follow the troubleshooting steps below for a possible solution to the issue:

1. Uninstall the driver using the Display Driver Uninstaller. Instructions in this article: How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
2. Download the 31.0.101.5534. (instructions in this article, How to Get Zip File Version) of the Intel® Graphics Driver.
3. Unzip the driver.
4. Open Device Manager:

• Right-click the Intel® ArcTM Graphics device from the Display Adapters section.From the drop-down menu, choose Update Driver.
  • Click Browse my computer for drivers.
  • Click Browse, search for, and select the unzipped folder of the driver. 
  • Once the driver is installed, restart the computer.

By the way, since the graphics driver is not a.zip file, an alternative method to compress files is to utilise the built-in compression functionality provided by Windows, commonly referred to as the 'Compressed (zipped) Folder' feature. For your reference, you may refer to this article: Exit Code 1: There was a problem repairing your driver in the Intel® ArcTM Graphics article, which outlines the identical steps necessary for their query. You may also use a third-party application to zip the file, such as 7-Zip.

If you have any questions, please let me know, and also kindly notify us of the result of the troubleshooting steps that you are about to perform.

We will be waiting for your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[Dudel]

ok i tried this it works but it fells like you forcing the drivers and you should install arc control separately.

i still thinking maybe only my device have this problem so i tried my company laptop with  i5 1155G7, this one never update drivers since new and it have same problem too.

[ACarmona_Intel]

Hello Dudel, 

Thank you so much for sharing your thoughts with us.

I'll raise the case again with our engineers if we can offer you other recommendations in a way that will not install arc control separately. But in the meantime, you can still use our previous recommendation.

Thank you for your patience.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Dudel, 

Thank you so much for patiently waiting again for our response.

Please try the following troubleshooting steps and check if the issue still persists:

• Go to Device Manager > Display Adapters > Right-Click and select Update Driver (browse my computer for drivers).
• Choose Let me pick from a list of available drivers on my computer.
• Select the Microsoft Basic Display Adapter and click Next.
• Once the Microsoft Basic Display Adapter successfully replaces the OEM driver, install the Intel® Graphics-Windows DCH Drivers.
• Important: Leave Execute Clean Installation unchecked while performing the installation.

If the issue still persists, please let us know so we can further investigate it.

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Dudel, 

We are checking in with you to know if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Dudel, 

Again, we are checking in with you to know if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[Dudel]

Sorry i dont know you give me second troubleshooting steps, because my t

that one not works it just the same problem as i have at first the result is same when i tried regular install on my company laptop with latest release.

[Dudel]

i cant delete my previous reply but i just want to say the second troubleshooting just do make error like my first problem only install extra and skip driver

[ACarmona_Intel]

Hello Dudel, 

Thank you so much for the update.

It seems that the second troubleshooting step that we have provided does not work. In regards to that, I will raise our case again with our engineers for further guidance.

I'll get back to you as soon as I have their response.

Again, thank you so much for your patience.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Dudel, 

Thank you so much for patiently waiting on our response.

We wanted to inform you that, as of now, we do not have any troubleshooting steps that we can share with you.

In regards to that, in the meantime, please try the first troubleshooting steps that we have provided since it was the only troubleshooting step that we could verify was working.

By the way, you may also contact your OEM (original equipment manufacturer) for further assistance. 

Thank you so much for your understanding.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Dudel,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you for your understanding, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician