Help!! Intel XTU messed up Default BIOS settings.

[Snoopy98]

I'm an i5-12500H user. My Cpu was getting hot and I didn't want to disable Turbo Boost. So I tried to decrease PL1 and PL2 Turbo boost settings via XTU for better Temperatures. Now my CPU is unlocked and PL1 is set as default to 95w(Should be 45W) and PL2 set as default to 115w(Should be 95w) by Intel XTU.

Do you have any advice to fix this issue? I tried to delete XTU, reinstall Windows, loaded default settings in BIOS, and updated BIOS to a newer version to fix this issue but none of these fixed my issue. My CPU is constantly hitting 100C on idle and I can't change these settings.

[AlHill]

XTU is for X and K processors.   Your H processor was never supported.  You should have never installed XTU.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Snoopy98]

Yeah, I learned that too late. ^^ I can apply my Turbo Boost settings with XTU but when I delete Intel XTU it reverts to Default profile which shouldn't be labeled as "unlocked" with 95-115w boosts. I found Intel XTU's Default profile on my disk, maybe if I can edit this Default.xtu document I can fix this issue. But I can't open the .xtu file extension. Is there any way to fix this issue permanently? Or Is it possible to contact an XTU developer? Please help.

[AlHill]

You have two problems.  First, you should have never installed and tried to use XTU on an unsupported processor.  Second, you tried to use the second worst utility provided by Intel.

"Contact the developer"?  Not going to happen.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Andres_Intel]

Hello Snoopy98,

Thank you for posting on the Intel communities. I am sorry to hear that you are having overheating issues with your Intel® Core™ i5-12500H Processor, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions: 

• When did the issue start?
• Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Snoopy98]

The issue started after downloading Intel Extreme Tuning Utility on my laptop. I didn't know my i5-12500H CPU is unsupported by XTU and I didn't see any warning while installing XTU. (There should be a warning for unsupported CPUs!)

After installing Intel XTU I started getting high temperatures. Because XTU changed the default PL1 and PL2 wattage to higher values. When I start a demanding application my CPU instantly hits 100C while Intel Turbo Boost is ON.
Is there any way to fix this issue permanently? Although I deleted XTU and reinstalled Windows, wrong values set by XTU didn't change.
Also, can you tell me the stock PL1 and PL2 values for intel I5-12500H please? I couldn't find this information anywhere.

[AlHill]

On the XTU download page is a list of supported processors.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Andres_Intel]

Hello Snoopy98, 

Thank you for your response, all the information provided has been really helpful.

The warning is in the Download Center in the Introduction section, and also at the end of the website you will find the compatible processors.

I will start an investigation to provide you with the steps you need, as soon I have further details I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel · Accepted solution]

Hello Snoopy98, 

Thank you for your time.

I have been working on the investigation and there is important information to know:

Power Limit 1 (PL1): A threshold for average power that will not exceed - recommend to set to equal Processor Base Power (a.k.a TDP). PL1 should not be set higher than thermal solution cooling limits. So, the base power of this CPU is 45 W. Intel® Core™ i5-12500H Processor

Power Limit 2 (PL2): A threshold that if exceeded, the PL2 rapid power limiting algorithms will attempt to limit the spike above PL2.

XTU will use set settings after reboot. As long as the “Restore tuning after reboot” is checked (which is by default).

You can set your “turbo boost power max” (PL1) and “turbo boost short power max” (PL2). To go back to default values by following the steps below:

1. Go to profiles
2. Select the default profile
3. Click show values.

This should propose the default values. Then you can apply them, and this should take you back to the default values.

You can try to update to the latest or second latest BIOS update, then see if the issue persists. For guidance, you can contact Acer.

Please keep us informed.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Snoopy98,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,  

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello Snoopy98,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician