Intel Core i9-13900 tray/OEM warranty

[GregKi]

Hello everyone,

I bought custom-built PC with Intel Core i9-13900 (non-K variant) from a local PC store in my area almost 1 year ago. Around 3 months ago - it started exhibiting strange kind of behavior. During normal daily tasks like web browsing, editing documents etc - ocasionally, applications were closing themselves unexpectedly, without any obvious reason. Rarely (like once in 2-3 weeks), PC would restart itself. Last thursday, during web browsing - screen went black and all PC fans started to spin faster/louder than they usually did. I turned the PC off and tried to turn it back on - unfortunately, there was no video signal output. I did the basic troubleshooting (pulling the power cord out from the power supply for like 10 minutes, resetting CMOS, trying different RAM memory configurations with 1/2 sticks in different slots, etc) but unfortunately - to no avail. I was almost certain that the PSU became faulty, so I took PC to my local PC store. After PSU swap which was done there - my PC was behaving exactly the same way (no video singnal output). At the end it turned out, that my PC booted perfectly fine (with my old PSU, motherboard, VGA, RAM, etc) when the CPU was changed from my Intel Core i9-13900 to Intel Core i5-12600k. To further examine the problem, my Intel Core i9-13900 was tested on 2 different sets of hardware - with exact same issue: fans were starting but there was no video signal output (in both cases - a motherboard's LED labelled as CPU was glowing with a solid red light) In conclusion - it would seem that my Intel Core i9-13900 became faulty. I was told by one of the employees about elevated operating voltages / oxidation issues regarding 13/14th gen Intel Core processors and that I should contact the manufacturer. I created support request here with FPO / ATPO numbers of my CPU but I got reply with information that my CPU is tray variant and Intel's support/warranty only covers boxed CPUs, so I should reach out to place of purchase. After contacting my PC store again - it turned out that this CPU was pulled out from some prebuild/OEM PC. Unfortunately - they were not able to provide me with an information about this PC brand/OEM's exact name (Dell, HP, Lenovo etc) They also told me thay they will not replace my CPU.

Could anyone please advise me if there is a way of finding out the OEM brand from which the CPU came from - so I could contact them directly? As mentioned above - I have FPO / ATPO numbers of the CPU.

Kind regards,

Greg

[DhannielM_Intel]

Hi GregKi,

Thank you for posting in the community. First I would like to apologize for the inconvenience that this has caused you. Unfortunately, we cannot identify the OEM/brands of the processor where it was sold to from the FPO and ATPO of the processor. What I can advised to contact your place of purchase and ask them where whom you can contact. You can check Intel’s warranty policy for both boxed and tray processors here: https://www.intel.com/content/www/us/en/support/articles/000024255/processors.html

For more information, you can also check the following articles:

Warranty Policy for Intel® Boxed and Tray Processors.

What Is the Difference Between Intel® Boxed and Tray Processors?

Please let me know if you have other inquiries that I can attend to. I am looking forward hearing from you

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi GregKi,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know if you have other inquiries that I can assist you with.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[GregKi]

Hello again,

Thank You for the input. So at this point I am left with faulty CPU which will not be replaced by the store where I bought PC  (they can not even tell me the brand of PC from which they pulled this 13900 cpu used to later assemble custom PC I bought from them)

Could You please advise me if it is feasible to try to contact most popular OEM brands with request of identification if the CPU with given FPO/ATPO was sold with their PC?

Best regards,

Greg

[DhannielM_Intel]

Hi GregKi,

I have sent you an email, please check your inbox. Thank you

Best regards,

Dhanniel M.

Intel Customer Support Technician