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Intel XTU many errors in te logs (Platform not Supported Z790)

sanderehv87
Beginner
991 Views

Hello,

 

I'v been having strange behaviour of intel xtu.

try to use AIOC from bios and TVB, but no value are applied.

 

im having a :

14700k

strix z790-e gaming wifi II

corsair ddr5 7000mt/s

hydro-X Custom Loop. ( so cooling is no problem)

everything is up to-date (bios, windows)

did already 3 new os  installs.

Windows 11  pro

 

following bij this guide;

https://www.youtube.com/live/ApxJU28tp7Q?si=2EspFEf_WqQ351gk.

 

 

 

hope to find a solution for it.

 

Sander Severijns

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RamyerM_Intel
Moderator
844 Views

Hello sanderehv87, 


Thank you for posting in the communities and sharing the logs. May I also have your SSU logs so we can check for possible errors and be more familiar with your system? Additionally, what version of XTU are you currently using? You may also show us a screenshot of what you are seeing in your end so we can be more familiar with the issue that you are experiencing. I will be waiting for your reply. 


Ramyer M. 

Intel Customer Support Technician 


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sanderehv87
Beginner
828 Views

Good morning Ramyer,

 

I have te logs attached, and I'm using latest version of xtu 7.14.1.12.

 

I have been trying to O.C. my system with Asus AIOC from the bios,

normally when enabling this aioc  the setting TVB should be changed from disable to enabled.

this happens so that is good, But when starting up the pc and opening XTU, advanced tuning,   all values under TVB remain 0

 

and the logs showing many errors.

 

so what is happening? 

why doesn't it work like it should be.

 

 

Kind Regards Sander

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RamyerM_Intel
Moderator
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Hello sanderehv87, 


Thank you for sending us this information. For now, kindly please allow us sometime to analyze this details internally and I promise to get back to you as soon as possible. 


Ramyer M. 

Intel Customer Support Technician


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RamyerM_Intel
Moderator
647 Views

Hello sanderehv87, 


Thank you for patiently waiting. Upon checking the logs, I can confirm as well that is everything is up to date. I do want to ask some additional details for continuous investigation. May I please know if there are any recent changes done on the system? Have you also tried uninstalling and reinstalling the XTU? I will be waiting for your reply.


Ramyer M.

Intel Customer Support Technician  


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sanderehv87
Beginner
616 Views

Hello ramyer,

 

No there have not been any changes on the system,  (maybe some small changes in windows, but not in bios or O.S. related changes).

I also tried reinstalling xtu from apps and features several times,

Also tried an earlier verion of xtu giving me the same results and errors,

 

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sanderehv87
Beginner
605 Views

Hello Ramyer,

 

this is the log after complete uninstall en opening XTU for the first time (See attachment)

 

 

 

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RamyerM_Intel
Moderator
538 Views

Hello sanderehv87, 


Thank you for clarifying. I will make sure to coordinate this logs with our team for proper investigation. I do want to ask, were you able to reinstall the XTU after? Is the same error message still present? I will be waiting for your reply. 


Ramyer M.

Intel Customer Support Technician  


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sanderehv87
Beginner
483 Views

Hello Ramyer,

 

Yes I was able to reinstall  and the problem is still present

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RamyerM_Intel
Moderator
390 Views

Hello sanderehv87, 


Appreciate your prompt response. I will make sure to give you an update on this thread once a solution is available with the issue you encountered. For now, kindly please allow us some time to investigate this internally. Thank you for your patience and cooperation.


Ramyer M.

Intel Customer Support Technician  


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sanderehv87
Beginner
360 Views

Hello Ramyer,

 

Okay, no problem take your time, 

 

Kind Regards,

Sander Severijns

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RamyerM_Intel
Moderator
42 Views

Hello sanderehv87, 


Thank you for patiently waiting and I would like to apologize for the extended wait. Our team is currently investigating this for you and would like to ask additional questions. As such, please share the following details: 


  1. Could you kindly share the figures you've entered for TVB Temp 1, TVB Offset 1, TVB Temp 2, and TVB Offset 2?
  2. Does this complication arise consistently upon each startup of the computer and the Intel Extreme Tuning Utility (XTU)?
  3.  After you input the values manually and select the 'Apply' button, followed by exiting the XTU, do the values sustain at 0 or do they change?


Additionally, to eliminate any potential conflicts, we suggest refraining from running other monitoring software concurrently, as there have been instances where such applications have contributed to similar issues. For further guidance, please refer to 'Intel® Extreme Tuning Utility (Intel® XTU) Is Reporting Incorrect Values' article. 


I will be waiting for your reply.


Ramyer M.

Intel Customer Support Technician


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