Intel extreme tuning utility error

[MertoKnight1]

i cant download the newest version of intel extreme tuning utility. but i can download the older one. The problem is i cant change the things i want to change in the older version because its grayed out. And the reason why i cant download the newer version is because it says im on an unsupported platform. im on windows 11 i have intel i7 14700k idk what to do my computer has compatibility issues or instability issues and because of that i have bsod everyday. i already checked all the drivers and updated them and downloaded the newest version of my bios using m- flash 

[Vipin_S_Intel]

Hi Mert, we would like to inform you that we are routing your query to the dedicated team for further assistance.

Have a great day ahead!

[ACarmona_Intel]

Hello, MertoKnight1,

Thank you for posting in our communities.

Please generate an SSU report to help me further analyze your system specifications and configurations. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file. Please send me the generated SSU.txt file.

And also, may I know if you have already applied the Intel recommended settings? If yes, and the issue still persists, please let me know so we can proceed with our next steps.

Best regards,

Carmona A.

Intel Customer Support Technician

[MertoKnight1]

there you go

[RandyT_Intel]

Hi MertoKnight1,

I don't have an answer at this moment, but I'll investigate it and get back to you as soon as possible. I'm going to look into the issue further.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[ACarmona_Intel]

Hello MertoKnight1,

Thank you so much for patiently waiting on my update.

I will need more information on our case in order for me to continue investigating and provide you with the appropriate recommendation; therefore, kindly provide the following information below:

1. What is the XTU version you are trying to install? Is it XTUSetup_7.14.2.14.exe or XTUSetup_10.0.1.18.exe?

2. What is the old XTU version that works fine?

3. What settings are not changeable in the older version?

Please try uninstalling XTU by following our guide on How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU) and manually install Intel® XTU version 7.14.2.14, as this version supports unlocked Intel® Core™ processors (14th gen) and older.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello MertoKnight1,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

[JedG_Intel]

Hi MertoKnight1,

We have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician