Processors
Intel® Processors, Tools, and Utilities
15863 Discussions

Unit failed at the ICT shorts stage XEON D- 1713NTE

Pablo4
Beginner
934 Views

Unit failed at the ICT shorts stage.
Curve tracer test confirmed that the root cause was a component that is internally shorted.
No manufacturing defects were found in the PCBA.

Pablo4_0-1730400914942.png

 

Pablo4_1-1730400947341.pngPablo4_2-1730400965893.pngPablo4_3-1730400984039.pngPablo4_4-1730400998769.png

 

0 Kudos
9 Replies
NormanS_Intel
Moderator
866 Views

Hello Pablo4,

 

Thank you for posting in the community!

 

To ensure you receive the most specialized assistance, we have a dedicated forum that addresses these specific concerns. Therefore, I will be moving this discussion to our Server Forum. This will allow our knowledgeable community and experts to provide you with timely and accurate solutions.

 

Best regards,

Norman S.

Intel Customer Support Engineer


0 Kudos
Sazirah
Employee
837 Views

Hi Pablo4,


Thank you for contacting Intel Community.


We appreciate you reaching out to us regarding the reported issue. To ensure you receive the most specialized assistance, we have a dedicated forum that addresses these specific concerns. 


Therefore, I will be moving this discussion to the respective team. 


This will allow our knowledgeable community and experts to provide you with timely and accurate solutions.


Regards,

Sazzy_Intel


0 Kudos
Pablo4
Beginner
781 Views

Hi @Sazirah , thank yuo for your support, Im wating for the next actions from Intel Team. to determinate the root case of the failure reported. 

0 Kudos
Simon-Intel
Employee
766 Views

Hi Pablo4,

 

Good day!

 

Since your issue is related to XEON D- 1713NTE, we have a separate forum where you can get further assistance.

 

Kindly use the below link and submit your request.

https://community.intel.com/t5/Embedded-Connectivity/bd-p/embedded-networking-connectivity

 

Please don’t hesitate to contact us for any further assistance.


Thank you for using Intel products and services.


Regards,

Simon



0 Kudos
CarlosAM_INTEL
Moderator
762 Views

Hello, @Simon-Intel:

 

Thank you for contacting Intel Embedded Community.

 

We need to clarify that the Intel® Xeon® D-1713NTE Processor is not an Embedded processor, as you may confirm on the following website:

 

https://www.intel.com/content/www/us/en/products/sku/226104/intel-xeon-d1713nte-processor-10m-cache-up-to-3-30-ghz/specifications.html 

 

Due to this, it is not supported through the last channel that you suggested to submit this request.

 

Please consider this information when you provide the previous suggestion, or transfer any forums to the channel that you mentioned in your last communication.

 

Best regards,

@CarlosAM_INTEL.

 

0 Kudos
Suneesh
Employee
726 Views

Hi Pablo4,

 

Good day!


We are working on this issue and will provide an update as soon as possible.


Regards,

Suneesh_Intel


0 Kudos
Pablo4
Beginner
583 Views

@Suneesh , have you some advice how proceed wiht this issue? pls let me know. 

0 Kudos
Fikri_Intel
Employee
604 Views

Hi Pablo4,


Upon further review, we have identified that the SKU in question has been retired and discontinued.

 

If you have an Intel® Premier Support (IPS) account, we recommend opening an IPS case to receive further assistance with this matter. The IPS team will be able to provide support for specific issues.

 

How to Register and have Access to Intel® Premier Support

https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html




Regards,

Fikri


0 Kudos
Amina_Sadiya
Employee
581 Views

Hello Team,


Greetings from Intel!


As informed earlier we request you to open an IPS case as the correct channel to report this type of issue.


Kindly use the below article to know more about How to Register and have Access to Intel® Premier Support

https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html


Regards,

Amina



0 Kudos
Reply