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Hello Tharcísio,
Informamos que só posso apoiá-lo em inglês. Usei uma ferramenta de tradução da web para traduzir essa resposta, portanto, pode haver alguma tradução imprecisa. Seguindo em frente, responderei a você em inglês.
I would like to know more about your system details to fully understand where the issue truly lies. Please help provide the following details below:
1) Is this an out of the box issue or has the system previously worked before getting this issue?
2) Any changes made recently before the issue started?
3) On the video where the CPU frequency is at 0.18Ghz, may I know what application(s) were running?
4) I would highly appreciate you sharing your system configuration so we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.
- Scan: Check the box Everything.
- Click Scan.
- Review: When finished scanning, click Next.
- Click Save (.txt). *Attach the log file as you reply.
I will wait for your reply.
Best regards,
JeanetteC.
Intel® Customer Support Technician
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Hello Tharcísio,
Informamos que só posso apoiá-lo em inglês. Usei uma ferramenta de tradução da web para traduzir essa resposta, portanto, pode haver alguma tradução imprecisa. Seguindo em frente, responderei a você em inglês.
I am waiting for an update regarding the details I requested to further check this issue. Kindly let me know about this information so I can identify the next steps that need to be taken to solve this issue.
I will wait for your reply.
Best regards,
JeanetteC.
Intel® Customer Support Technician
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Hello Tharcísio,
Informamos que só posso apoiá-lo em inglês. Usei uma ferramenta de tradução da web para traduzir essa resposta, portanto, pode haver alguma tradução imprecisa. Seguindo em frente, responderei a você em inglês.
As I have not heard from you for the past few days, I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.
Sincerely,
JeanetteC.
Intel Customer Support Technician
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Hello Tharcísio,
Informamos que só posso apoiá-lo em inglês. Usei uma ferramenta de tradução da web para traduzir essa resposta, portanto, pode haver alguma tradução imprecisa. Seguindo em frente, responderei a você em inglês.
As I have not heard from you for the past few days, I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.
Sincerely,
JeanetteC.
Intel Customer Support Technician
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