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problem install 14900K - APO - intel® application optimization

tomerturbo
Beginner
1,424 Views

hello everyone i have asus z690 hero and i9 14900k i install from asus website Intel DTT 9.0.11401.38310 and  in my device manger everything is installed i enable intel dynamic tuning technology in the bios but when i try to install  intel® application optimization from windows store i get eror 0x803FB005 

what can i do to fix?

 

thanks for the help

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12 Replies
Jocelyn_Intel
Moderator
1,388 Views

Hello, @tomerturbo  

 

Thank you for posting on the Intel® communities. I will do my best to assist you here. 

 

Does this error happen with other apps in the Microsoft Store? Can you please send a screenshot showing how the error happens? 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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tomerturbo
Beginner
1,385 Views

first of all thanks for the help

 

this error not happen with other apps in the Microsoft Store

 

here is the screenshot

 

 

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Nexuu
Beginner
1,371 Views

I am having this same issue - Cannot download this from the Microsoft Store 

MOBO: Auros Z790 Master
CPU: Intel i9 14900k 

I've attached a Log from the Intel System Support Utility

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Jocelyn_Intel
Moderator
1,364 Views

Hello, @tomerturbo  

 

Thank you for the information provided. 

 

Just to confirm, the issue happens when you click the "Install" button, is that correct? 

 

Please attach an Intel SSU report to have more information about your system and investigate further: 

 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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tomerturbo
Beginner
1,329 Views

yes this is correct when i click the "Install" button

 

 the .txt file. 

 

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Jocelyn_Intel
Moderator
1,358 Views

Hello, @Nexuu  

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear that you are having the same issue.  

 

However, since your system is different, we recommend you open your own thread describing the issue and setup so we can provide you more proper and personalized assistance. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Moderator
1,288 Views

Hello, @tomerturbo  

 

Thank you for the report provided and confirmation on this. 

 

I noticed that your OS installed is Windows 10 Pro, please be aware that Windows 11 is part of the Intel APO requirements, as you can verify in the following article: Intel® Application Optimization Overview 

 

Do you have this same error in Windows 11*? 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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tomerturbo
Beginner
1,278 Views

yes my OS is Windows 10 Pro

 

i ask in forum people say APO work on windows 10

 

Thanks for the help

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Jocelyn_Intel
Moderator
1,253 Views

Hello, @tomerturbo  

 

If you check the Intel® Application Optimization Overview, you can check that part of the Intel APO requirements is that the OS has to be Windows 11, other operating systems are not validated and Intel cannot guarantee the tool will work as expected or in good operation. 

 

I understand your point of view, however,  this issue may be caused by using an OS that doesn't comply with the Intel APO minimum requirements, and the fact that Intel APO works for other users in Windows 10 doesn't mean that it can't cause issues in the future. 

 

If this issue happens to you in Windows 11, please let us know and submit a new SSU report so we can investigate further.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Ferenc
Beginner
1,207 Views

Dear All,


I have same problem on Windows 11.

Do you have any idea how can I fix this problem?

 

I uploaded the document and photo my PC.

 

Thank you in advance!

Ferenc_1-1700166983100.png

 

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Jocelyn_Intel
Moderator
1,110 Views

Hello, @Ferenc

 

Thank you for posting on the Intel® communities. I will do my best to assist you here. 

 

Please open your thread (new) since your system is different so we can provide more personalized assistance.

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Moderator
1,109 Views

Hello, @tomerturbo  

 

I hope you are doing great. 

 

As we have not heard back from you, we will proceed to close this thread now. 

 

If you need any further assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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