Problem with ITP-XDP3 debugger

[Sergio_Triales]

Hello, trying to use my ITP-XDP3 device to debug any developers board. ITP-XDP3 device not working, it can't connect to target device. I trying to use Intel System Studio 2020 Up-3. USB driver work correctly, Windows device manager see ITP-XDP, Intel system debugger device

When i start DAL diagnostic test, i get next log:

>>>Launching hardware recognition...

24.09.2024 18:08:31 Server.HI: PodPlugged [51542046]

Devices Found:
*) serial # --- Link Type
a) 51542046 --- USB

Choose ITP-Hardware from the above list: <string>:1: DeprecationWarning: object.__new__() takes no parameters

**********************************************************************
* HARDWARE CONFIGURATION DETECTED
Connection Detected
Pod Type = XDP3B
Pod ID = 51542046
Link Type = USB
FPGA version(Pod)= None
FPGA version(Xml)= 09020215
Driver version = 02000300
Assembly version = 00

**********************************************************************

>>>Launching MEM CONFIG test...
BASEBOARD:

*** FAILURE *** Sending Vendor Request.


ERROR occured during script!



>>>Launching Customer Diagnostics loopback test...
XDP3 Customer Diagnostics Software Version 1.0
24.09.2024 18:11:10

XDP3 FPGA Image Revision: None

XDP3 Board Type is XDP3B


TEST: test_CUST_SETUP_XDP3 2024-09-24 18:13:31-HostWrapper CRITICAL: Exception XDP3B[312781e].WriteMemory( 0,5,0,False,None,None)
Xdpa Write DMA request failed
2024-09-24 18:13:41-HostWrapper CRITICAL: Exception XDP3B[312781e].WriteMemory( 256,43,0,True,None,None)
Xdpa Write DMA request failed
2024-09-24 18:14:26-HostWrapper CRITICAL: XDP3B[312781e]HostInterface.cancelRead(chn=0) Timeout45(s)
2024-09-24 18:14:36-HostWrapper CRITICAL: XDP3B[312781e].ResetAll-[fff9fff9]
2024-09-24 18:14:46-HostWrapper CRITICAL: XDP3B[312781e].Reset-USB[40004]

TEST: test_CUST_SETUP_XDP3 FAILED!

Is my ITP-XDP device is broken? Maybe i need to update FPGA firmware on device?

[Sergio_Triales]

Sure, my device is connected, powered ON with power suply and connected to "Selftest".

[Farabi]

"We sincerely apologize for the inconvenience caused by the delay in addressing your Forum queries. Due to an unexpected back-end issue in our system, your Forum cases, along with others, did not get through as intended. As a result, we have a backlog of cases that we are currently working through one by one.

Please be assured that we are doing everything we can to resolve this issue as quickly as possible. However, this process will take some time, and we kindly ask for your patience and understanding during this period. The cases will be attended by AE shortly.

We appreciate your patience and understanding, and we are committed to providing you with the best support possible.

Thank you for your understanding."

[Farabi]

This is not FPGA related issue. Please submit to the correct Forum.

[Sergio_Triales]

Can you tell me what this problem is related to?