After installing Intel Rapid Storage Technology the HDD isn't visible anymore

[ter3]

Hi everyone!

I'm experiencing some difficulty accessing the  internal HDD on my Windows 10 laptop, and I'm hoping someone can help me troubleshoot the issue. Here are the details:

I installed the Intel Rapid Storage Technology and clicked thru the recommeded option of doing a backup of the SSD (It was called Volume I think) but after restarting the PC I can't see the internal HDD anywhere and I also can't access any of my files that are on the HDD. 

The SSD is working normally, but the HDD doesn't even appear on the device-manager.

How can I access the HDD and the data on it again?

System information: 

Laptop: ASUS X756UQK

Operating System: Windows 10 Home (Version 10.0.19045 Build 19045)

What I tried so far:

I restarted laptop multiple times. Then I checked for windows and driver updates but they were all up to date.

It would be great to receive step-by-step advice since English isn't my first language and computers aren't my area of expertise and the last thing I want is to make the problem worse.

Any assistance or advice would be greatly appreciated. Thank you in advance for your help!

Best regards,

ter3

[ACarmona_Intel]

Hello Ter3, 

Thank you for posting in our Intel communities.

To help me further identify the problem and offer you a solution, kindly provide the following details:

• Can you share a screenshot of the issue?
• Did you create a RAID volume? If yes, what is the RAID volume that you created, and what drive did you use?
• Can you tell us why you installed Intel Rapid Storage Technology?

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Ter3, 

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Ter3, 

We are checking in with you, as we have not heard any response from you. 

Thank you, and have a great day!

Best regards, 

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Ter3, 

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead. 

Best regards, 

Carmona A.

Intel Customer Support Technician