Intel® RST VMD Managed Controller 09AB - "Not OK" Status and Missing Drivers

[AnitaNeupane]

Hello,

I am encountering an issue with the Intel® RST VMD Managed Controller 09AB on my Acer laptop running Windows 11. The device has reported a "Not OK" status. The device, Intel RST VMD Managed Controller 09AB, is reporting a bad status value. This device will not be available until the issue is resolved. The Plug and Play ID for this device is PCI\VEN_8086&DEV_09AB&SUBSYS_16161025&REV_00\3&11583659&0&30.

Device Manager Status: No drivers are installed for this device
I am unable to use the device due to this issue. I have checked Device Manager, but it indicates that no drivers are installed for this device. I have also tried basic troubleshooting steps such as restarting the system and checking for Windows updates, but the issue persists.

Could you please provide guidance on how to resolve this issue?

[Ernesto_C_Intel1]

Hi AnitaNeupane,

Thanks for posting in Intel Communities. 

I would like to further understand the issue you've encountered: 

1. May I know what is the Acer laptop model that you have? 

2. When did the issue start? Do you remember doing any changes before the issue started? 

3. What troubleshooting steps have you done before contacting us? 

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[RandyT_Intel]

Hi AnitaNeupane,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi AnitaNeupane,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Best regards, 

Randy T. 

Intel Customer Support Technician