- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
Thank you for posting your question. We only provide support in English. I have translated your question.
A device has reported an Unhealthy status. More information: Device Intel RST VMD Managed Controller 09AB reported an error status value. This device will not be available until the issue is resolved. The Plug and Play ID for this device is pci\ven_8086&dev_09ab&subsys_00000000&rev_00\3&11583659&0&30.
Does this reflect your question correctly?
Thanks & Regards,
Vankudothu Vaishnavi.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, @simonwell
Thank you for posting on the Intel® communities. I will gladly assist you here.
Did you make sure you have the latest Intel® RST driver provided by your System Manufacturer?
Can you please attach a screenshot of the tool showing this error?
Best regards,
Jocelyn M.
Intel Customer Support Technician.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for your assist. I'm sure I have installed the latsest driver provided by DELL。
And attached screenshot:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, @simonwell
Thank you for the information provided.
Please attach a screenshot of our tool Intel® Rapid Storage Technology (Intel® RST) to check on the status:
Intel® Optane™ Memory and Storage Management
Best regards,
Jocelyn M.
Intel Customer Support Technician.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The following screenshot is about tool Intel® Rapid Storage Technology (Intel® RST) installde in my computer which is display in chinese. I can't translate closely in english. The rough meaning is there is no optane memory bank in my computer.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, @simonwell
Thank you for the screenshot and the translation of it.
Do you have Optane memory installed physically? Does your board support it?
Best regards,
Jocelyn M.
Intel Customer Support Technician.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No,I haven't Optane memory installed physically. And DELl Support Technician confirm that my board doesn't support this technology.
Guess,whether Intel official driver source code has an error?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, @simonwell
Thank you for your confirmation on this.
The Intel® RST Tool gives you that message because you don't have Optane memory installed.
Regarding the status Unknown you have with this controller, it can be related to the driver or an issue in the port itself. In both cases, you need to contact your System Manufacturer for further assistance.
Best regards,
Jocelyn M.
Intel Customer Support Technician.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ok,I‘ll contact my dell technician again to figue out how to solve the problem.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, @simonwell
Thank you for your reply, We really hope this issue can be solved soon.
This thread will no longer be monitored, but if you need further assistance with other matters, feel free to contact us and submit a new post.
Have a nice day.
Best regards,
Jocelyn M.
Intel Customer Support Technician.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page