windows required me to install irst driver 12th gen

[Hassanalharbi]

so i deleted whole drive and i tried reinstalling windows, and i cannot because it says that i need a driver, and i still couldn’t find one, and i cannot proceed without tthat driver, and i don’t have any other host windows machine, so please help 15s-fq5041nx intel i3 12th gen

[JeanetteC_Intel]

Hello Hassanalharbi,

Thank you for posting in Intel Communities.

We would like to know more about your system details to fully understand where the issue truly lies. Please confirm if this is the actual system device that you have. https://www.hp.com/sa-en/products/laptops/product-details/product-specifications/2101700778 what operating system version/built was installed on your system? Additionally, we highly appreciate you sharing your system configuration so we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

  1. Scan: Check the box 'Everything'.

  2. Click Scan.

  3. Review: When finished scanning, click Next.

  4. Click Save (.txt).

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Hassanalharbi,

Good day!

We are just waiting for an update regarding the recommendations we shared to fix this issue. Kindly please let me know about this information so we can identify the next steps that need to be taken to solve this issue.

We will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Hassanalharbi,

I have been waiting for an update on this issue so I can check on how to proceed with the next steps if still needed. However, I have not heard from you for the past few days, so I will proceed in closing this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician