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RAID Controller suddenly not detected anymore

Dormi98
Beginner
1,020 Views

Hello!

 

Intel Server S2600WT with 2 Intel Gold CPUs

LSI MegaRAID 9460-16i RAID Controller

 

All Disks are connected to the RAID Controller

 

I had this system running for 5 years now. 

Last week the server was offline suddenly. I checked it and found out that the RAID Controller was not visible anymore in the Boot list nor in the mass storage controller section in the bios. The 9460-16i does not offer the possibility to enter a bios by pressing ctrl+c or something like that. 

 

Allready done:

  • Disabled quiet boot
  • Reset Bios to default (removed battery)
  • Changed Controller to second riser card. 
  • Bought a spare 9460-16i and installed it
  • Bought a spare S2600WT mainboard and testet it with both (old and new) RAID controllers.

Every combination was tested in UEFI and legacy mode. 

Since all these things did not help it looks like I am doing something wrong. 

 

Thanks for your input

 

Gerald

 

 

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9 Replies
IntelSupport
Community Manager
983 Views

Hi Dormi98,

 

Thank you for contacting Intel Communities.

 

According to the information provided it seems that LSI MegaRAID 9460-16i RAID Controller is from Original Equipment Manufacturer(OEM).

 

Can you please check if you are using the latest BIOS system?

 

If you are not, please check below link and update your BIOS.

https://www.intel.com/content/www/us/en/download/17885/intel-server-board-s2600wt-bios-and-firmware-update-for-efi.html

 

Kindly check if the RAID controller is visible after updating the BIOS.

 

Else please try contacting the OEM for the RAID controller.

 

Kindly let us know if you have any questions.

 

Regards,

Hayat

Intel Customer Support


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IntelSupport
Community Manager
950 Views

Hello Dormi98,

 

Regarding your thread, we are following up to find out if you were able to complete the actions, we previously recommended.

 

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!


Thank You


Regards,

Hayat

Intel® Customer Support


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Dormi98
Beginner
939 Views

Thanks for your answer.

I can confirm that the BIOS of the spare board I bought is at 01.01.3029. I tested it again with both controllers (old and new one). Still no Raid controller visible.

I will try to update the old mainboard as well, but I don't think that will do it. 

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IntelSupport
Community Manager
934 Views

Hi Dormi98.


Kindly update your old motherboard into the latest version using the link below:

https://www.intel.com/content/www/us/en/download/17885/intel-server-board-s2600wt-bios-and-firmware-update-for-efi.html


In any case if the RAID Controller still did not appear - Kindly contact the RAID OEM for further info.


Please let us know if you have any questions.


Thank you.


Regards,

Hayat

Intel Customer Support




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IntelSupport
Community Manager
857 Views

Hello Dormi98,

 

Regarding your thread, we are following up to find out if you were able to complete the actions, we previously recommended.

 

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!


Kindly let us know if you have any questions.


Else if none, please confirm thread closure.


Thank You


Regards,

Hayat

Intel® Customer Support


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Dormi98
Beginner
836 Views

Since nothing helped, we brought the server to an intel partner. 

As soon as I get any informations from them I will post them here. 

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IntelSupport
Community Manager
832 Views

Hi Dormi98,

 

Please try to check below site and you can try to post the questions here as well.

https://www.broadcom.com/support/storage

 

You could also try to check for Common solutions for MegaRAID controllers

https://www.broadcom.com/support/knowledgebase/1211161469026/top-megaraid-solutions

 

Below is the technical support form for the RAID controller:

https://www.broadcom.com/support/request-tech-support?fct=Support&pf=RAID+Controller+Cards&fc=United+States

 

Kindly let us know if you have any questions.

 

Regards,

Hayat

Intel Customer Support


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IntelSupport
Community Manager
752 Views

Hello Dormi98,

 

Regarding your thread, we are following up to find out if you were able to complete the actions, we previously recommended.

 

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!


Kindly let us know if you have any questions.


Else if none, please confirm thread closure.


Thank You


Regards,

Hayat

Intel® Customer Support


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IntelSupport
Community Manager
598 Views

Hello Dormi98,

 

Please be informed that we are closing this thread since there are no replies from your end.


Kindly open a new case, if you have any questions.


Thank You


Regards,

Hayat

Intel® Customer Support



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