S2600KP BIOS update fails

[sskamesh]

Out of our hundreds of S2600KPR blades, there were few S2600KP boards found. But trying to update the BIOS for it, fails.

The serial numbers of these boards are not usual like S2600KPR ones.

They start with SPRO0****** serial numbers instead of BQKP like our S2600KPR ones.

Well, I tried to update them from 01.01.0016 to 01.01.0028

This is what I get.

hostname /tmp/s2600kpr/S2600KPR BIOS v 01.01.0028/RHEL #./flashupdt -u /tmp/S2600KP_SFUP_BIOS01010024_ME030103043_BMC015111142_FRUSDR116/flashupdt.cfg

	One Boot Flash Update Utility Version 14.1 Build 24
	Copyright (c) 2019 Intel Corporation

Update file Configuration: XXX  S2600KP:S2600KPF:S2600KPFR:S2600KPR,1.0

Processing capsule file - /tmp/S2600KP_SFUP_BIOS01010024_ME030103043_BMC015111142_FRUSDR116/R0024_ME.cap

Processing capsule file - /tmp/S2600KP_SFUP_BIOS01010024_ME030103043_BMC015111142_FRUSDR116/R0024_FD.cap

Processing capsule file - /tmp/S2600KP_SFUP_BIOS01010024_ME030103043_BMC015111142_FRUSDR116/R0024.cap
Update file Configuration: Revision S2600KP_116  
FRU & SDR Update Package for Intel(R) Server Board S2600KPx (S2600KP_116)
Copyright (c) 2017 Intel Corporation
 

This is the incorrect FRU/SDR package for this baseboard.


Error :  Error while parsing the cfg file

While running the same one on S2600KPR works perfectly fine. The above example is I'm trying to update it to 24. Same happens with 28.

Let me know if I need to update any configs.

Thanks.

[JoseH_Intel]

Hello sskamesh,

Thank you for joining the community

You want to make sure to follow the instructions exactly as described in this vide-tutorial. Intel® Servers BIOS/Firmware Update How-to Video

Been said that, it looks like the issue is related to the FRU/SDR currently installed. Could you tell what FRU/SDR version is it currently installed on the S2600KP systems? You might need to update FRU/SDR first, before proceeding to update the BIOS. You want to check this document: https://downloadmirror.intel.com/29893/eng/releasenote_frusdr_1.17.txt

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[sskamesh]

Hello Jose,

Tried to get the versions of FRU/SDR through ipmitool.

But it doesn't work. Errors as below.

hostname /tmp # ipmitool fru
FRU Device Description : Builtin FRU Device (ID 0)
Device not present (Unspecified error)

Error obtaining SDR info: Invalid command
c2020b1 /tmp # ipmitool sdr
Error obtaining SDR info: Invalid command
Unable to open SDR for reading

Are there any other ways to get this information without involving anyone on-prem?

Let me know.

Thanks!

[JoseH_Intel]

Hello sskamesh,

We are just following up just to ask if you have been able to do some progress on the BIOS update. Please do not hesitate to contact us back. I will try to reach you on next Monday 13th. After that the case will be archived automatically.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[JoseH_Intel]

Hello sskamesh,

Thank you for the updates. There is a BIOS recovery procedure that you can try. It will be like the last resource before elevating to our engineering team. You can follow the instructions from here:

https://www.intel.com/content/dam/support/us/en/documents/server-products/server-boards/S2600KP_HNS2600KP.pdf#page=92

I will look forward to your updates.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[sskamesh]

Hello Jose,

Not sure what you mean. I'm not looking to recover the BIOS. What is the relation between with what I asked and what you referred. BIOS is working fine. Why do I need to recover BIOS here? I'm just looking to update the BIOS and/or make the ipmitool work.

By the way, the reason I'm trying to update the BIOS, is to make the ipmitool work.

[user@hostname ~] sudo ipmitool lan print 1
Get Channel Info command failed: Invalid command
Invalid channel: 1

[user@hostname ~] sudo ipmitool user set password 2 thepassword
IPMI command failed: Invalid command
Set User Password command failed (user 2)

This is what I get during every ipmitool commands. This is not only on one system. This is on every blade with S2600KP motherboard, FYI.

Thanks.

[JoseH_Intel]

Hello sskamesh,

The purpose of sharing with you the BIOS recovery procedure is to address your original question about not been able to update BIOS on some of your systems. When the BIOS recovery jumper is set to recovery mode, it will force the system to boot into its backup BIOS image and will allow you to run the BIOS update from a flash drive. Of course this will involve to be physically in front of the system.

If this is not an option for you, I can try to engage our senior team to check if possible to get any IPMI command available to gather the information you are trying to get. I think this article might help a little: How do I Enable the Intelligent Platform Management Interface (IPMI)...

To check firmware version of the BMC

ipmitool mc info

Show field-replaceable-unit details

ipmitool fru print

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[sskamesh]

Hi Jose,

Okay, let me check with on-prem resources if that is possible. Could take some time for this to be done. Will get back to you with the results.

BTW, here are the results of ipmitool mc info and ipmitool fru print.

[user@host ~] sudo ipmitool mc info
Device ID                 : 33
Device Revision           : 1
Firmware Revision         : 1.07
IPMI Version              : 2.0
Manufacturer ID           : 343
Manufacturer Name         : Intel Corporation
Product ID                : 112 (0x0070)
Product Name              : Unknown (0x70)
Device Available          : no
Provides Device SDRs      : no
Additional Device Support :
    Sensor Device
    SDR Repository Device
    SEL Device
    FRU Inventory Device
    IPMB Event Receiver
    IPMB Event Generator
    Chassis Device
Aux Firmware Rev Info     : 
    0x00
    0x00
    0x00
    0x00
[user@host ~] sudo ipmitool fru print                                                                                                                                           [Thu, Sep 16 - 01:57:06]
FRU Device Description : Builtin FRU Device (ID 0)
 Device not present (Invalid command)

Error obtaining SDR info: Invalid command

This is what I get on all the S2600KP blades. All are running the same exact BIOS version (01.01.0016)

Thanks,

Kamesh.

[JoseH_Intel]

Hello sskamesh,

I am just following up to double check if you were able to gather the requested information or doing some progress. Otherwise let us know if you require more time to accomplish this.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[sskamesh]

Hi,

Need more time to check on this as we're on crunch in resources.

Thanks.

[JoseH_Intel]

Hello sskamesh,

I just want to do a quick follow up and also, provide a couple updates about your issue.

To resolve the error when trying to update BIOS, based on the download center, you need to update first to 01.01.0028 (which is the one used), then 01.01.0029 to have the latest one which is 01.01.0029

Intel® Server Board S2600KP Family Firmware Update Package for EFI

Also, please extract a SYSINFO or Debug logs. System Information Retrieval Utility (SysInfo) (intel.com)

We will look forward to your updates.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[sskamesh]

Hi Jose,

Yep, I'm aware of the BIOS version update path. Once updated on our end, will let you know how it goes.

We're looking to update FRU first (as you suggested), then the BIOS update.

Thanks.

[JoseH_Intel]

Hello sskamesh,

I am just following up again to ask if you have some updates? I will try to reach you back on next Tuesday 12th.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[JoseH_Intel]

Hello sskamesh,

We will proceed to mark this thread as closed. If you have further issues or questions just go ahead and submit a new topic.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios