can't choose both ssd to make raid 1 using intel vRAID on CPU application

[Ahmed9]

I am trying to do raid 1 on 2 m.2 SSDs i have, i am not being able to choose the second ssd to start the configuration

i am using DEEL t5860 PC

both SSDs are recognized and function well in the PC

they are discovered in Intel(R) VROC (in pass-thru mode)

Both SSDs are Model: KXG80ZNV1T02 NVMe KIOXIA 1024GB

VMD is already set in BIOS

both are NTFS

I am using the latest VROC app

((please check picture))

 I have installed the following:

Intel-Thunderbolt-Controller-Driver_TBB12_WIN_1.41.1379.0_A18_01

Realtek-Memory-Card-Reader-Driver_T63C5_WIN64_10.0.22621.21366_A02_01

LSI-MegaRAID-SAS-9660-16i-Controller-Driver_FMF78_WIN64_8.10.06.0_A00

Intel-Virtual-RAID-on-CPU-Driver_9Y188_WIN64_8.5.0.1593_A04

Intel-Management-Engine-Components-Installer_6VWRF_WIN64_2420.6.17.0_A04

i tried formatting the second ssd but same issue

[pujeeth]

Hello Ahmed9

Greeting's!

Hope you are doing well,

Thank you for sharing picture, we would request you to provide us the below information for further troubleshooting.

1) Could you kindly confirm whether the Intel VROC software came pre-installed with the system, or if it was purchased separately.

2) Please let us know if you have a VROC hardware key.

https://www.intel.com/content/www/us/en/support/articles/000097217/memory-and-storage/datacenter-storage-solutions.html

Regards

Pujeeth

Intel customer support technician

intel.com/VROC

[pujeeth]

Hello Ahmed9

Greeting's!

Hope you are doing well,

This is the first follow-up regarding the issue you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided.

Would request you to provide us the below information for further troubleshooting.

1) Could you kindly confirm whether the Intel VROC software came pre-installed with the system, or if it was purchased separately.

2) Please let us know if you have a VROC hardware key.

https://www.intel.com/content/www/us/en/support/articles/000097217/memory-and-storage/datacenter-storage-solutions.html

Regards

Pujeeth

Intel customer support technician

intel.com/VROC

[pujeeth]

Hello Ahmed9

Thank you for contacting Intel.

This is the second follow-up regarding the reported issue. 

We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Please feel free to respond to this email at your earliest convenience.

Regards,

Pujeeth

Intel Customer Support Technician

intel.com/vroc

[pujeeth]

Hello Ahmed9

Thank you for contacting Intel.

This is the third follow-up regarding the reported issue. 

We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Please feel free to respond to this email at your earliest convenience.

Regards,

Pujeeth

Intel Customer Support Technician

intel.com/VROC