cancel
Showing results for 
Search instead for 
Did you mean: 

Error Installing Intel NVME Driver

RRosc
New Contributor II

I have two 400 GB Intel 750s installed in a Asus Maximus VIII Z170 motherboard. One 750 is installed using the U.2 connector and the other 750 is in the fourth PCIe slot (X4). The Intel SSDs are set up in a RAID 0 configuration and are being used as the boot drive. I installed the Intel RST driver during the Windows 10 (64 bit) install and everything went well. Windows is running fine, however I cannot get the Intel NVME driver to install. When I run the installer I receive an error message that states "The setup program ended prematurely because of the following error: Device not detected".

The Intel RST program recognizes the RAID 0 setup but not as Intel 750s. The Intel SSD Toolbox recognizes the Raid 0 volume as Intel but has the details and optimizer buttons grayed out.

Is there a way to manually install the drivers? Is this behavior the result of setting these 2 drives in a RAID configuration?

Thanks in advance for any insight on this predicament.

Robert

6 REPLIES 6

jbenavides
Valued Contributor II

At this time it is not possible to update the Intel® SSD 750 Series firmware using Intel® SSD Toolbox when the Storage controller (IRST) is in RAID mode. We have forwarded this feedback to the proper resources for further evaluation.

I would like to add that you can usehttps://downloadcenter.intel.com/download/23931/Intel-Solid-State-Drive-Data-Center-Tool Intel® SSD Data Center Tool to update the firmware of the 750, and another option is the https://downloadcenter.intel.com/download/18363/Intel-Solid-State-Drive-Firmware-Update-Tool Intel® SSD Firmware Update Tool.

RRosc
New Contributor II

Thank you, Jonathan. I was not aware that the Intel SSD Data Center Tool was available for the purpose of firmware updates. You have been very helpful

Robert