How can i know is my SSD Faulty or OS corrupted.

[LKhen]

My Laptop hang (stop work) at Window logo page when i start.

SSD Model: SSDSCKKF256H6

[LeonWaksman]

1. My assumption is that you have Windows 10 O.S. installed.
2. Power ON your laptop and depress Power ON switch in the moment you see that Windows is starting. Keep the switch depressed, till the system powers OFF.
3. Repeat this 2 times more.
4. Power ON your laptop and after three unsuccessful attempts, the Window will try to repair the system. If this will not succeed, you will enter Advanced Option screen.
5. Click/tap on Troubleshoot.
6. Click/tap on Advanced options.
7. Click/tap on System Restore (use a restore point recorder on your PC to restore Windows).
8. After few Nexts, click Finish confirmed by Yes - the restore will start.

Leon

[LKhen]

Hi Leon thanks for you replay.

sorry as i no inform my OS.

My Os is Window 7.

Is same step for window 7?

for you info i have try to start in safe mode, the result as below. the screen frozen as below.

[LeonWaksman]

1. In Windows 7 you can't do the Windows 10 recovery steps.
2. You can do like this: Insert the Windows 7 installation CD. Then it will load drivers and the screen should pop up to go on installing windows, but on lower left corner you can see the option "repair computer". Click that option and it should fix the problem.
3. You can try repairing system with Windows 7 installation CD: press "Shift+F10" to bring up the command prompt window. In the command prompt window, type "bootrec.exe /fix". 
4. Also depleted CMOS battery may be cause for this failure. If your laptop is more then 3 years old I'll would consider to replace this battery.

Leon

[RAJU2529]

without system restore , we can solve by booting the windows in to safemode and then boot as normal

[DrWongKC]

Do I tweak it to boot in safe mode from the BIOS? Or is it a setting hidden inside the Windows troubleshooting screen?

[LeonWaksman]

You may boot in safe mode from Advanced Menu Screen:

press Troubleshoot > Advanced Options > See more recovery options > Startup settings.

Now, you will see menu with different startup options.

Leon

[DrWongKC]

Hi! I'm working in the industry but I'm new. Can I only use that above mentioned System Restore, only after creating a Restore Point in Windows 10 before? Or can this option be used on any Windows 10 OS that shows the troubleshoot blue screen?

[LeonWaksman]

Hello @DrWongKC​ 

1. You may restore your PC to to saved working configuration, only if you have previously stored restore points. Windows is storing such points from time to time automatically (for example before important update). You may also record such point whenever you want. Write "restore" in the search box and press on "Create restore point".
2. If this option is not working you may try to fix Windows boot by executing bootrex/fixmbr , bootrec/fixboot and bootrec/rebuildbcd commands from the Command Prompt
3. If the above will not help firm the Advanced Menu screen, you may Reset your Windows. This option will let you choose to keep your personal files and reinstall Windows. You will need to reinstall however, all your programs.

Leon

[JosafathB_Intel]

Hello LKhen, Thank you for having contacted Intel® Memory & Storage Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[JosafathB_Intel]

Hello LKhen, Thank you for contacting Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[LKhen]

Hi Josh B.

I have contact Dell and Dell replace the hard disc for me. As my this hard disc is come with Dell Ultrabook with Intel CORE i7 v Pro.

I am so lucky, my less than 2 years old hard disc problem as Dell advice. the hard disc life so short.

Now how can i get back my data in the hard disc?

Thanks

[DiegoV_Intel]

Hi LKhen,

It’s great that you got a replacement for your drive.

Regarding to how to recover your data, I’m afraid that if the drive got corrupted, then there is no way to recover the data.

You may, however, try to contact a company that works on recovering information from corrupted/damaged drives to see if they are able to help you on this topic.

From our side, we don’t have any tool that can help you recovering the data from a corrupted/damaged drive.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

[JosafathB_Intel]

Hello LKhen, Thank you for contacting Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[JosafathB_Intel]

Hello LKhen, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation