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SSD Toolbox crashes after launch

AAmbr
New Contributor III
New Contributor III

Since the purchase of my Intel SSD drive (Intel SSD 335) I am unable to run the SSD Toolbox software. I have tried with the then-current version (3.1.0) and three consequent versions (3.2.0, 3.2.1 and lastly 3.2.3).

The issue is always the same - I install the software without problems, but after launching the application it crashes with the typical Windows' "application has stopped working" modal.

I have contacted support a few times already with this issue, but it's gone nowhere; today I performed two tests with the software:

I installed the SSD Toolbox on another computer, where it had no problem with running (note: there are only HDDs installed on said computer), while on my laptop (where my SSD is installed and used as the only/primary disc) the toolbox kept crashing (always referencing a faulty msvcr90.dll - multiple versions, removals, reinstalls or updates did not help at all.).

So, using Microsoft's Dependency Walker I ran the software on both PCs, with 'Profiling' option on and after reviewing the logs I found one difference - some libraries aren't being run/loaded on the 'faulty' machine. The diff of both logs is available at this link - http://www.diffchecker.com/j4p4joi4 http://www.diffchecker.com/j4p4joi4 - on the left is the log of the 'running' machine, on the right the faulty one.

They are pretty much the same (only the addresses change) until the line 1812, where the 'OK' machine runs a few wintrust.dll & setupapi.dll functions, while the other one doesn't at all. After few more lines, at 1850, an exception occurs on the 'faulty' one, which then propagates to the end of the log and the program termination.

I'm using (on both machines) Windows 7 64-bit. I'll be happy to supply more debug data if requested.

1 ACCEPTED SOLUTION

AAmbr
New Contributor III
New Contributor III

bump?

//EDIT: Okay, it seems I figured it out

What I did was I opened the Intel Turbo Memory Console, unchecked both Windows ReadyBoost and Windows ReadyDrive functions (restarted the pc when prompted both times), opened Disk Management, right-clicked the IMD-0 drive and set it to offline, uninstalled the Turbo Memory driver, restarted, and voilà.

Device Manager is now showing an unknown device, there is no extra drive in Disk Management, and Intel SSD Toolbox 3.2.3.400 runs perfectly fine.

So I guess my year-long issue is solved

(now another question arises - is there any way I could get the Turbo Memory thing working as a paging partition and still use the Toolbox? Hm hm... But let's leave that for another thread )

//EDIT2: okay, so I fiddled with it some more and reinstalled the Turbo Memory driver. After the compulsory restart I opened Turbo Memory Console, disabled ReadyBoost (& rebooted), disabled ReadyDrive (& rebooted again), formatted the 1.3GB partition with NTFS and assigned a letter to it, and now I can use both disks while being able to run SSD Toolbox the new partition isn't showing up in the Toolbox, but I guess that's not a problem.

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19 REPLIES 19

JKing16
New Contributor

I had exactly the same and went back to 3.1.6. That works fine.

AAmbr
New Contributor III
New Contributor III

as i wrote in the original post, i have tried it with 3.1.0... but could you perhaps link me to the 3.1.6? it's worth the try, if nothing else.

Jose_H_Intel1
Valued Contributor II

eidam655, I have sent you a PM.

AAmbr
New Contributor III
New Contributor III

thank you joe. i tried the v3.2.1 that you sent me, but i still get the appcrash.

Jose_H_Intel1
Valued Contributor II

Let's try with 3.1.6, again via PM.