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AX200 2.4G wifi disconnect intermittent and report Netwtw10 7021 event

LeonHu
Beginner
‎03-26-2024 02:30 AM
2,883 Views

Hello, I am a Wi-Fi router development engineer. We have found that laptops with onboard AX200 NIC frequently disconnect when connected to the 2.4G band of our product routers. When capturing 802.11 frames during the disconnection period, we noticed that the AX200 continuously sends authentication frames to AP, and we also observed that the AX200 reports Netwtw10 7021 and 7003 events in the Windows 10 system log. Our devices looks normal from console log and packet captures, and the signal strength is good (-23dBm) when the issue occurs. We suspect that some AP configuration is causing the AX200 driver to trigger abnormal roaming behavior in certain scenarios.

This product uses the Realtek 8192fr solution (cfg80211 + hostapd) on the 2.4G band, but another product with the same solution (private wext) does not present this issue. The station OS is Windows 10, and the AX200 driver version is 22.200.2.1.

Please help me analyze it. We are more concerned about the meaning of the 7021 event payload, which may contain the key reasons for triggering the problem.

 

windows event：

日志名称:          System
来源:            Netwtw10
日期:            2024/3/19 17:51:21
事件 ID:         7003
任务类别:          无
级别:            信息
关键字:           经典
用户:            暂缺
计算机:           LAPTOP-S616PNGK
描述:
7003 - Roam Complete
事件 Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Netwtw10" />
    <EventID Qualifiers="16384">7003</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-03-19T09:51:21.6348563Z" />
    <EventRecordID>194007</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="1860" />
    <Channel>System</Channel>
    <Computer>LAPTOP-S616PNGK</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\NDMP48</Data>
    <Data>Intel(R) Wi-Fi 6 AX200 160MHz</Data>
    <Binary>0000480002007800000000005B1B00400000000000000000000000000000000000000000000000000000000002000A00D0ACB3CB1B8200004847572D43423142374200000000000000000000000000000000000000000000D0ACB3CB1B820000E00AE10183650000E100000000000000</Binary>
  </EventData>
</Event>

日志名称:          System
来源:            Netwtw10
日期:            2024/3/19 17:51:21
事件 ID:         7021
任务类别:          无
级别:            信息
关键字:           经典
用户:            暂缺
计算机:           LAPTOP-S616PNGK
描述:
7021 - Connection telemetry fields and analysis usage
事件 Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Netwtw10" />
    <EventID Qualifiers="16384">7021</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-03-19T09:51:21.6348563Z" />
    <EventRecordID>194006</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="1860" />
    <Channel>System</Channel>
    <Computer>LAPTOP-S616PNGK</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Binary>000080000100AC00000000006D1B004000000000000000000000000000000000000000000000000000000000070000000A000000D0ACB3CB1B8200004847572D4342314237420000000000000000000000000000000000000000000020F70300931176FF01000000020000002500000001000000000000000000000000000000000000000000000000000000000000000B0101E002000A004E430701020100000000000000000000</Binary>
  </EventData>
</Event>

日志名称:          System
来源:            Netwtw10
日期:            2024/3/19 17:51:16
事件 ID:         7003
任务类别:          无
级别:            信息
关键字:           经典
用户:            暂缺
计算机:           LAPTOP-S616PNGK
描述:
7003 - Roam Complete
事件 Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Netwtw10" />
    <EventID Qualifiers="16384">7003</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-03-19T09:51:16.2311470Z" />
    <EventRecordID>194005</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="12620" />
    <Channel>System</Channel>
    <Computer>LAPTOP-S616PNGK</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\NDMP48</Data>
    <Data>Intel(R) Wi-Fi 6 AX200 160MHz</Data>
    <Binary>0000480002007800000000005B1B00400000000000000000000000000000000000000000000000000000000002000600D0ACB3CB1B8200004847572D43423142374200000000000000000000000000000000000000000000D0ACB3CB1B820000E10AE101ACC30000E100000000000000</Binary>
  </EventData>
</Event>

日志名称:          System
来源:            Netwtw10
日期:            2024/3/19 17:51:16
事件 ID:         7021
任务类别:          无
级别:            信息
关键字:           经典
用户:            暂缺
计算机:           LAPTOP-S616PNGK
描述:
7021 - Connection telemetry fields and analysis usage
事件 Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Netwtw10" />
    <EventID Qualifiers="16384">7021</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-03-19T09:51:16.2311470Z" />
    <EventRecordID>194004</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="12620" />
    <Channel>System</Channel>
    <Computer>LAPTOP-S616PNGK</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Binary>000080000100AC00000000006D1B004000000000000000000000000000000000000000000000000000000000070000000A000000D0ACB3CB1B8200004847572D43423142374200000000000000000000000000000000000000000000687E07002E873DFC01000000020000002500000001000000000000000000000000000000000000000000000000000000000000000B0101E1020006004E430701020100000000000000000000</Binary>
  </EventData>
</Event>

日志名称:          System
来源:            Netwtw10
日期:            2024/3/19 17:51:10
事件 ID:         7003
任务类别:          无
级别:            信息
关键字:           经典
用户:            暂缺
计算机:           LAPTOP-S616PNGK
描述:
7003 - Roam Complete
事件 Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Netwtw10" />
    <EventID Qualifiers="16384">7003</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-03-19T09:51:10.7878996Z" />
    <EventRecordID>194003</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="12664" />
    <Channel>System</Channel>
    <Computer>LAPTOP-S616PNGK</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\NDMP48</Data>
    <Data>Intel(R) Wi-Fi 6 AX200 160MHz</Data>
    <Binary>0000480002007800000000005B1B00400000000000000000000000000000000000000000000000000000000002000A00D0ACB3CB1B8200004847572D43423142374200000000000000000000000000000000000000000000D0ACB3CB1B820000E20AE1010B7D0000E100000000000000</Binary>
  </EventData>
</Event>

日志名称:          System
来源:            Netwtw10
日期:            2024/3/19 17:51:10
事件 ID:         7021
任务类别:          无
级别:            信息
关键字:           经典
用户:            暂缺
计算机:           LAPTOP-S616PNGK
描述:
7021 - Connection telemetry fields and analysis usage
事件 Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Netwtw10" />
    <EventID Qualifiers="16384">7021</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-03-19T09:51:10.7878996Z" />
    <EventRecordID>194002</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="12664" />
    <Channel>System</Channel>
    <Computer>LAPTOP-S616PNGK</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Binary>000080000100AC00000000006D1B004000000000000000000000000000000000000000000000000000000000070000000A000000D0ACB3CB1B8200004847572D434231423742000000000000000000000000000000000000000000003BBB040054F4FEF801000000020000002500000001000000000000000000000000000000000000000000000000000000000000000B0101E202000A004E430701020100000000000000000000</Binary>
  </EventData>
</Event>

日志名称:          System
来源:            Netwtw10
日期:            2024/3/19 17:51:05
事件 ID:         7003
任务类别:          无
级别:            信息
关键字:           经典
用户:            暂缺
计算机:           LAPTOP-S616PNGK
描述:
7003 - Roam Complete
事件 Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Netwtw10" />
    <EventID Qualifiers="16384">7003</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-03-19T09:51:05.3487994Z" />
    <EventRecordID>194001</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="12664" />
    <Channel>System</Channel>
    <Computer>LAPTOP-S616PNGK</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\NDMP48</Data>
    <Data>Intel(R) Wi-Fi 6 AX200 160MHz</Data>
    <Binary>0000480002007800000000005B1B00400000000000000000000000000000000000000000000000000000000002002300D0ACB3CB1B8200004847572D43423142374200000000000000000000000000000000000000000000D0ACB3CB1B820000E30AE3010F560000E300000000000000</Binary>
  </EventData>
</Event>

日志名称:          System
来源:            Netwtw10
日期:            2024/3/19 17:51:05
事件 ID:         7021
任务类别:          无
级别:            信息
关键字:           经典
用户:            暂缺
计算机:           LAPTOP-S616PNGK
描述:
7021 - Connection telemetry fields and analysis usage
事件 Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Netwtw10" />
    <EventID Qualifiers="16384">7021</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-03-19T09:51:05.3487994Z" />
    <EventRecordID>194000</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="12664" />
    <Channel>System</Channel>
    <Computer>LAPTOP-S616PNGK</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Binary>000080000100AC00000000006D1B004000000000000000000000000000000000000000000000000000000000070000000A000000D0ACB3CB1B8200004847572D43423142374200000000000000000000000000000000000000000000883503007A03C1F501000000020000002500000001000000000000000000000000000000000000000000000000000000000000000B0101E3020023004E430701020100000000000000000000</Binary>
  </EventData>
</Event>
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8 Replies
RamyerM_Intel
Moderator
‎04-05-2024 05:47 PM
2,773 Views


Hello LeonHu, 


Thank you for posting in the communities. I will be coordinating this with our engineers for further analyzation but before I do so, would you be able to list out the specific model of the laptops that is experiencing the issue? The reason I ask is because the model in the windows event logs you have shared shows different models. It would also be helpful if you can provide the SSU logs of the system so we can be more familiar with their configuration. May I also please know the specific model of your router? We may also continue our conversation by email if that is what you prefer. I will be waiting for your reply. 


Ramyer M.

Intel Customer Support Technician 



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LeonHu
Beginner
‎04-05-2024 11:30 PM
2,746 Views
In response to RamyerM_Intel

Thanks Reply. Since we are on holiday today, the SSU and model of the laptops will only be sent to you tomorrow. Please also provide email contact information.

Our product is Telecom operator customization ONU, product page URL: https://www.cdatatec.com/products/optical-network-unit/
The model in problem is FD614GS1-R550 (2.4G hostapd + cfg80211), and it has been confirmed to be a software problem.

We found a phenomenon. When the AP is set to B/G/N mode, AX200 will switch between sending association request frame with HT capability and without HT capability. At this time, there will be a disconnection problem. So we tried to set the AP to 11G only mode for testing, and found that the disconnection disappeared at this time.

In response to RamyerM_Intel
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LeonHu
Beginner
‎04-07-2024 02:01 AM
2,692 Views
In response to RamyerM_Intel

Hi Ramyer M,

        SSU log here

In response to RamyerM_Intel
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windows_guru
Novice
‎04-07-2024 12:02 PM
2,676 Views

I suggest abandoning Windows 10 and migrate to Windows 11 which is better supported

I found an AX200 card for mini PCI for an antique laptop I was refurbishing and it operates very well. Windows update worked fast as the machine also had a 1TB SSD installed.

 

The Realtek card you mentioned above in your original post is 802.11n and it's not exactly 100% standard. At least Intel's logic is reasonable. I am awaiting a BE200 card to add to the selection.

 

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ACarmona_Intel
Moderator
‎04-08-2024 06:36 PM
2,637 Views

Hello LeonHu, 


Thank you so much for the response.

 

Please try the following troubleshooting steps outlined in the links below for a possible solution:


 

If the issue still persists after trying out all the troubleshooting steps that we have provided, please let me know so we can take the next step.

 

Thank you, and have a great day ahead! 



Best regards, 

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
‎04-15-2024 08:16 PM
2,426 Views

Hello LeonHu, 


We are checking in with you to know if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any. 


Thank you, and have a great day! 


Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
‎04-19-2024 12:25 AM
2,313 Views

Hello LeonHu,

We are checking in with you, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,
Carmona A.
Intel Customer Support Technician

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ACarmona_Intel
Moderator
‎04-22-2024 08:51 AM
2,220 Views
In response to ACarmona_Intel

Hello LeonHu,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.


Best regards,
Carmona A.
Intel Customer Support Technician

In response to ACarmona_Intel
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Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

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