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AX210 and events 7025/7026 (Netwtw10)

qwerty007
Novice
1,050 Views

I noticed that after restarting the laptop or coming out of sleep, a large number of events 7025 and 7026 appear in the Windows log

 

7025 - Dump after return from D3 before cmd 

7026 - Dump after return from D3 after cmd

 

What are these events?
Is it possible to disable them somehow?


Because their number exceeds thousands, and this makes it difficult to find other events...

 

Driver Version: 22.80.0.9


I specifically did not install a new version of the driver after reinstalling the OS, I thought maybe it was because earlier, before reinstalling the OS, I installed the current version of the driver, there was also the same problem!

 

Windows 23H2 22631.3007

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28 Replies
qwerty007
Novice
775 Views

Intel officials, can you still respond to my post about help???

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VonM_Intel
Moderator
725 Views

Hi, qwerty007.


Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

  • What is the model of the laptop?
  • What is the model of the router?
  • Is this a new computer?
  • Was it working fine before?
  • Did you make any recent hardware/software changes?
  • The wireless card, did you purchase it separately, or did it come installed on the computer?
  • When did the issue start?
  • Did you check with your Internet service provider to make sure the Internet is working properly?
  • Does the problem happen at home or work environment?


Best regards,

 

Von M.

Intel Customer Support Technician


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qwerty007
Novice
706 Views

1. ASUS Vivobook Pro 14X Laptop

2. Keenetic Hopper Router

3. No, the laptop is already a little over 2 years old.

4. Events 7025/7026 have been since the installation of the Wi-Fi module.

5. I changed the settings in the Device Manager\Network Adapters\Intel(R) WiFi 6 EX 210 160MHz\Advanced tab.

6. I bought the Wi-Fi module separately, and installed it myself, about a year and a half ago.

7. These events occurred immediately after installing the Wi-Fi module

8. Yes, I checked with the Internet provider, they confirmed that everything is fine with my Internet.

9. At home.

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VonM_Intel
Moderator
680 Views

Hi, qwerty007.


Thank you for your response and answering our questions. For further investigation and review regarding the error:

7025 - Dump after return from D3 before cmd 

7026 - Dump after return from D3 after cmd


Kindly provide us with your SSU, as it would really help us if we could get more information about your system.

 

Kindly do the following: 

1. Download the Intel® System Support Utility and save the application to your system. 

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html 

 

2. Open the application, tick Everything, and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. 

 

3. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. 

 

4. Attach the text file here.

Intel® System Support Utility for Windows*

This download is for version 3.0.0.2 of the Intel® System Support Utility (Intel® SSU) for Windows*.


Warm regards,

Von M.

Intel Customer Support Technician


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qwerty007
Novice
666 Views

I've already provided all the information you asked for.
Tell me what other information you need, I will write it here or in private messages!

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VonM_Intel
Moderator
606 Views

Hi, qwerty007.


Thank you for your response. Please be informed that at this rate we need the information/details of your system including the exact and latest versions of the wireless drivers. In this way, we will definitely further check more efficiently, and fix the issue error code and it will help us to further investigate or replicate the issue.


Best regards,

Von M.

Intel Customer Support Technician


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qwerty007
Novice
596 Views

I also indicated the version of the network adapter drivers in the first message: 22.80.0.9


If you need the Bluetooth driver version: 22.80.0.4


The drivers that Bluetooth and Wi-Fi installed themselves when installing the OS.
I didn't install them myself!

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VonM_Intel
Moderator
568 Views

Hi, qwerty007.


Appreciate that. We will do further research on this matter and post the response on this thread once available.


Best regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
520 Views

Hi, qwerty007.


I appreciate your flexibility while we look at this. After carefully checking and conducting some research, we need to ask some more questions in order to find an accurate resolution to the issue:

  1. You stated that the problem occurred after you changed the wireless card. Can you tell me why you changed your wireless card?
  2. What was the model of your previous wireless card?
  3. You said that the driver was installed automatically after you reinstalled the OS. Have you tried updating the driver from our download center or from the Lenovo website? I have checked the driver version (https://www.catalog.update.microsoft.com/Search.aspx?q=intel+wireless+2230) however it appears that this is not our Intel generic driver and is from the Windows update catalog.
  4. Have you contacted ASUS technical support about this issue since your original equipment manufacturer (OEM) is ASUS?
  5. Kindly provide the (https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html) of your computer. This will help us examine your system configuration more closely. Because the information you gave is not enough yet.


Moreover, please be guided that these errors are related to the network driver. At this moment, I recommend updating the wireless driver via the Asus website (https://www.asus.com/my/support/download-center/) or you may use our Intel Generic driver (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html). In this way, updating drivers allow you to use new programs and new hardware. This may also help resolve issues and bugs/system faults from the system.


Best regards,

Von M.

Intel Customer Support Technician


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qwerty007
Novice
450 Views

1. Because other users advised intel, referring to the fact that it is better than what was installed by the manufacturer.


2. Mediatek 7921


3. Yes, I tried updating the driver from intel's website, it didn't help.
No, I did not try to update the driver from the Lenovo website, because I have an ASUS laptop.


I have a driver version of 22.80, and you're talking about version 22.30


4. I applied, ASUS was told to deal with intel because this is their equipment.


5. Tell me what information you need, I will provide it


I told you that I tried to install a more recent version of the driver before reinstalling the OS, these errors did not disappear!

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VonM_Intel
Moderator
520 Views

Hi, qwerty007.


I appreciate your flexibility while we look at this. After carefully checking and conducting some research, we need to ask some more questions to find an accurate resolution to the issue:

  1. You stated that the problem occurred after you changed the wireless card. Can you tell me why you changed your wireless card?
  2. What was the model of your previous wireless card?
  3. You said that the driver was installed automatically after you reinstalled the OS. Have you tried updating the driver from our download center or the Lenovo website? I have checked the driver version (https://www.catalog.update.microsoft.com/Search.aspx?q=intel+wireless+2230) however it appears that this is not our Intel generic driver and is from the Windows update catalog.
  4. Have you contacted ASUS technical support about this issue since your original equipment manufacturer (OEM) is ASUS?
  5. Kindly provide the (https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html) of your computer. This will help us examine your system configuration more closely. Because the information you gave is not enough yet.


Moreover, please be guided that these errors are related to the network driver. At this moment, I recommend updating the wireless driver via the Asus website (https://www.asus.com/my/support/download-center/) or you may use our Intel Generic driver (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html). In this way, updating drivers allow you to use new programs and new hardware. This may also help resolve issues and bugs/system faults from the system.


Best regards,

Von M.

Intel Customer Support Technician


0 Kudos
VonM_Intel
Moderator
520 Views

Hi, qwerty007.


I appreciate your flexibility while we look at this. After carefully checking and conducting some research, we need to ask some more questions to find an accurate resolution to the issue:

  • You stated that the problem occurred after you changed the wireless card. Can you tell me why you changed your wireless card?
  • What was the model of your previous wireless card?
  • You said that the driver was installed automatically after you reinstalled the OS. Have you tried updating the driver from our download center or the Lenovo website? I have checked the driver version (https://www.catalog.update.microsoft.com/Search.aspx?q=intel+wireless+2230) however it appears that this is not our Intel generic driver and is from the Windows update catalog.
  • Have you contacted ASUS technical support about this issue since your original equipment manufacturer (OEM) is ASUS?
  • Kindly provide the (https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html) of your computer. This will help us examine your system configuration more closely. Because the information you gave is not enough yet.


Moreover, please be guided that these errors are related to the network driver. At this moment, I recommend updating the wireless driver via the Asus website (https://www.asus.com/my/support/download-center/) or you may use our Intel Generic driver (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html). In this way, updating drivers allow you to use new programs and new hardware. This may also help resolve issues and bugs/system faults from the system.


Best regards,

Von M.

Intel Customer Support Technician


0 Kudos
VonM_Intel
Moderator
514 Views

Hi, qwerty007.


I appreciate your flexibility while we look at this. After carefully checking and conducting some research, we need to ask some more questions to find an accurate resolution to the issue:

  • You stated that the problem occurred after you changed the wireless card. Can you tell me why you changed your wireless card?
  • What was the model of your previous wireless card?
  • You said that the driver was installed automatically after you reinstalled the OS. Have you tried updating the driver from our download center or the Lenovo website? I have checked the driver version (https://www.catalog.update.microsoft.com/Search.aspx?q=intel+wireless+2230) however it appears that this is not our Intel generic driver and is from the Windows update catalog.
  • Have you contacted ASUS technical support about this issue since your original equipment manufacturer (OEM) is ASUS?
  • Kindly provide the (https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html) of your computer. This will help us examine your system configuration more closely. Because the information you gave is not enough yet.


Moreover, please be guided that these errors are related to the network driver. At this moment, I recommend updating the wireless driver via the Asus website (https://www.asus.com/my/support/download-center/) or you may use our Intel Generic driver (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html). In this way, updating drivers allow you to use new programs and new hardware. This may also help resolve issues and bugs/system faults from the system.


Best regards,

Von M.

Intel Customer Support Technician



0 Kudos
VonM_Intel
Moderator
513 Views

Hi, qwerty007.


I appreciate your flexibility while we look at this. After carefully checking and conducting some research, we need to ask some more questions to find an accurate resolution to the issue:

  • You stated that the problem occurred after you changed the wireless card. Can you tell me why you changed your wireless card?
  • What was the model of your previous wireless card?
  • You said that the driver was installed automatically after you reinstalled the OS. Have you tried updating the driver from our download center or the Lenovo website? I have checked the driver version (https://www.catalog.update.microsoft.com/Search.aspx?q=intel+wireless+2230) however it appears that this is not our Intel generic driver and is from the Windows update catalog.
  • Have you contacted ASUS technical support about this issue since your original equipment manufacturer (OEM) is ASUS?
  • Kindly provide the (https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html) of your computer. This will help us examine your system configuration more closely. Because the information you gave is not enough yet.


Moreover, please be guided that these errors are related to the network driver. At this moment, I recommend updating the wireless driver via the Asus website (https://www.asus.com/my/support/download-center/) or you may use our Intel Generic driver (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html). In this way, updating drivers allow you to use new programs and new hardware. This may also help resolve issues and bugs/system faults from the system.


Best regards,

Von M.

Intel Customer Support Technician





0 Kudos
VonM_Intel
Moderator
513 Views

Hi, qwerty007.


I appreciate your flexibility while we look at this. After carefully checking and conducting some research, we need to ask some more questions to find an accurate resolution to the issue:

  • You stated that the problem occurred after you changed the wireless card. Can you tell me why you changed your wireless card?
  • What was the model of your previous wireless card?
  • You said that the driver was installed automatically after you reinstalled the OS. Have you tried updating the driver from our download center or the Lenovo website? I have checked the driver version (https://www.catalog.update.microsoft.com/Search.aspx?q=intel+wireless+2230) however it appears that this is not our Intel generic driver and is from the Windows update catalog.
  • Have you contacted ASUS technical support about this issue since your original equipment manufacturer (OEM) is ASUS?
  • Kindly provide the (https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html) of your computer. This will help us examine your system configuration more closely. Because the information you gave is not enough yet.


Moreover, please be guided that these errors are related to the network driver. At this moment, I recommend updating the wireless driver via the Asus website (https://www.asus.com/my/support/download-center/) or you may use our Intel Generic driver (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html). In this way, updating drivers allow you to use new programs and new hardware. This may also help resolve issues and bugs/system faults from the system.


Best regards,

Von M.

Intel Customer Support Technician






0 Kudos
VonM_Intel
Moderator
513 Views

Hi, qwerty007.


I appreciate your flexibility while we look at this. After carefully checking and conducting some research, we need to ask some more questions to find an accurate resolution to the issue:

  • You stated that the problem occurred after you changed the wireless card. Can you tell me why you changed your wireless card?
  • What was the model of your previous wireless card?
  • You said that the driver was installed automatically after you reinstalled the OS. Have you tried updating the driver from our download center or the Lenovo website? I have checked the driver version (https://www.catalog.update.microsoft.com/Search.aspx?q=intel+wireless+2230) however it appears that this is not our Intel generic driver and is from the Windows update catalog.
  • Have you contacted ASUS technical support about this issue since your original equipment manufacturer (OEM) is ASUS?
  • Kindly provide the (https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html) of your computer. This will help us examine your system configuration more closely. Because the information you gave is not enough yet.


Moreover, please be guided that these errors are related to the network driver. At this moment, I recommend updating the wireless driver via the Asus website (https://www.asus.com/my/support/download-center/) or you may use our Intel Generic driver (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html). In this way, updating drivers allow you to use new programs and new hardware. This may also help resolve issues and bugs/system faults from the system.


Best regards,

Von M.

Intel Customer Support Technician







0 Kudos
VonM_Intel
Moderator
484 Views

Hi, qwerty007.


I appreciate your flexibility while we look at this. After carefully checking and conducting some research, we need to ask some more questions to find an accurate resolution to the issue:

  • You stated that the problem occurred after you changed the wireless card. Can you tell me why you changed your wireless card?
  • What was the model of your previous wireless card?
  • You said that the driver was installed automatically after you reinstalled the OS. Have you tried updating the driver from our download center or the Lenovo website? I have checked the driver version (https://www.catalog.update.microsoft.com/Search.aspx?q=intel+wireless+2230) however it appears that this is not our Intel generic driver and is from the Windows update catalog.
  • Have you contacted ASUS technical support about this issue since your original equipment manufacturer (OEM) is ASUS?
  • Kindly provide the (https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html) of your computer. This will help us examine your system configuration more closely. Because the information you gave is not enough yet.


Moreover, please be guided that these errors are related to the network driver. At this moment, I recommend updating the wireless driver via the Asus website (https://www.asus.com/my/support/download-center/) or you may use our Intel Generic driver (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html). In this way, updating drivers allow you to use new programs and new hardware. This may also help resolve issues and bugs/system faults from the system.


Best regards,

Von M.

Intel Customer Support Technician








0 Kudos
VonM_Intel
Moderator
483 Views

Hi, qwerty007.


I appreciate your flexibility while we look at this. After carefully checking and conducting some research, we need to ask some more questions to find an accurate resolution to the issue:

  • You stated that the problem occurred after you changed the wireless card. Can you tell me why you changed your wireless card?
  • What was the model of your previous wireless card?
  • You said that the driver was installed automatically after you reinstalled the OS. Have you tried updating the driver from our download center or the Lenovo website? I have checked the driver version (https://www.catalog.update.microsoft.com/Search.aspx?q=intel+wireless+2230) however it appears that this is not our Intel generic driver and is from the Windows update catalog.
  • Have you contacted ASUS technical support about this issue since your original equipment manufacturer (OEM) is ASUS?
  • Kindly provide the (https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html) of your computer. This will help us examine your system configuration more closely. Because the information you gave is not enough yet.


Moreover, please be guided that these errors are related to the network driver. At this moment, I recommend updating the wireless driver via the Asus website (https://www.asus.com/my/support/download-center/) or you may use our Intel Generic driver (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html). In this way, updating drivers allow you to use new programs and new hardware. This may also help resolve issues and bugs/system faults from the system.


Best regards,

Von M.

Intel Customer Support Technician









0 Kudos
VonM_Intel
Moderator
481 Views

Hi, qwerty007.


I appreciate your flexibility while we look at this. After carefully checking and conducting some research, we need to ask some more questions to find an accurate resolution to the issue:

  • You stated that the problem occurred after you changed the wireless card. Can you tell me why you changed your wireless card?
  • What was the model of your previous wireless card?
  • You said that the driver was installed automatically after you reinstalled the OS. Have you tried updating the driver from our download center or the Lenovo website? I have checked the driver version (https://www.catalog.update.microsoft.com/Search.aspx?q=intel+wireless+2230) however it appears that this is not our Intel generic driver and is from the Windows update catalog.
  • Have you contacted ASUS technical support about this issue since your original equipment manufacturer (OEM) is ASUS?
  • Kindly provide the (https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html) of your computer. This will help us examine your system configuration more closely. Because the information you gave is not enough yet.


Moreover, please be guided that these errors are related to the network driver. At this moment, I recommend updating the wireless driver via the Asus website (https://www.asus.com/my/support/download-center/) or you may use our Intel Generic driver (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html). In this way, updating drivers allow you to use new programs and new hardware. This may also help resolve issues and bugs/system faults from the system.


Best regards,

Von M.

Intel Customer Support Technician










0 Kudos
VonM_Intel
Moderator
473 Views

Hi, qwerty007.


I appreciate your flexibility while we look at this. After carefully checking and conducting some research, we need to ask some more questions in order to find an accurate resolution to the issue:

  • You stated that the problem occurred after you changed the wireless card. Can you tell me why you changed your wireless card?
  • What was the model of your previous wireless card?
  • You said that the driver was installed automatically after you reinstalled the OS. Have you tried updating the driver from our download center or from the Lenovo website? I have checked the driver version (https://www.catalog.update.microsoft.com/Search.aspx?q=intel+wireless+2230) however it appears that this is not our Intel generic driver and is from the Windows update catalog.
  • Have you contacted ASUS technical support about this issue since your original equipment manufacturer (OEM) is ASUS?
  • Kindly provide the (https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html) of your computer. This will help us examine your system configuration more closely. Because the information you gave is not enough yet.


Moreover, please be guided that these errors are related to the network driver. At this moment, I recommend updating the wireless driver via the Asus website (https://www.asus.com/my/support/download-center/) or you may use our Intel Generic driver (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html). In this way, updating drivers allow you to use new programs and new hardware. This may also help resolve issues and bugs/system faults from the system.


Best regards,


Von M.

Intel Customer Support Technician


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