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Can't connect to wireless display on Windows 11

DM999
Novice
2,827 Views

Whenever I try to use a wireless display, I get an error message saying, "Couldn't connect". I've tried several different TV's, all the same. I have other Windows 11 machines that can display just fine to those TVs. I do see an attempt being made on my TV, as I'd expect. I approve the attempt to connect, but nothing happens after.

 

I do see this in the Device Manager for the "Microsoft Wi-Fi Direct Virtual Adapter #2"

 

Device {5d624f94-8850-40c3-a3fa-a4fd2080baf3}\vwifimp_wfd\4&bd33da7&1&14 had a problem starting.

 

Driver Name: netvwifimp.inf

Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}

Service: vwifimp

Lower Filters:

Upper Filters:

Problem: 0x0

Problem Status: 0xC00000E5

 

I've tried manually resetting my IP configuration using the (elevated) commands and restarting. Still doesn't work. I have the latest Wi-Fi drivers from Intel (23.40.0.4 published on 3/10/2024). My laptop's manufacturer is Lenovo. Wi-Fi chip is Intel Wi-Fi 6 AX201 160MHz.

 

netsh winsock reset

netsh int ip reset

 

 

I see in my System event log an entry that I think is related.

 

"6062 - Lso was triggered"

 

Here are the details:

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Netwtw10" />

  <EventID Qualifiers="32768">6062</EventID>

  <Version>0</Version>

  <Level>3</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2024-04-17T17:12:30.0443023Z" />

  <EventRecordID>364490</EventRecordID>

  <Correlation />

  <Execution ProcessID="4" ThreadID="18792" />

  <Channel>System</Channel>

  <Computer>DEL-01-0607-LT</Computer>

  <Security />

  </System>

- <EventData>

  <Data>\Device\NDMP1</Data>

  <Data>Intel(R) Wi-Fi 6 AX201 160MHz</Data>

  <Binary>000000000200300000000000AE170080000000000000000000000000000000000000000000000000</Binary>

  </EventData>

  </Event>

 

Is there anything else I can try? Can I disable LSO?

 

Windows 11 23H2 (OS Build 22631.3447)

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15 Replies
ACarmona_Intel
Moderator
2,651 Views

Hello DM999,

 

Thank you for posting in our communities. 


Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article. How to get the Intel® System Support Utility Logs on Windows* . Please send us the generated SSU.txt file. 


We look forward to your response! 


Thank you, and have a great day ahead! 



Best regards, 

Carmona A.

Intel Customer Support Technician


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DM999
Novice
2,629 Views

SSU report attached.

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ACarmona_Intel
Moderator
2,446 Views

Hello DM999,


Thank you for providing your SSU.


We will do further research on this matter and post the response on this thread once it is available.


Have a fantastic day, and thank you very much for your patience and understanding!


Best regards,

Carmona A.

Intel Customer Support Technician

 


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ACarmona_Intel
Moderator
2,262 Views

Hello DM999,

 

Thank you for patiently waiting on our response.

 

Please answer and perform the following in order for us to further isolate the issue and provide you with a possible solution:

 

1. What is the specific application that you are using to establish a wireless connection with your computer?

2. What is the make and model of the television you are attempting to connect to?

3. Please try to update your graphics driver to the Intel generic, latest version to ensure optimal performance.

4. If you are using Miracast, it might be helpful to check the Microsoft article titled 'Fix connections to wireless displays or docks' for detailed guidance.

 

Furthermore, if you are experiencing issues with Miracast, Microsoft is the appropriate point of contact for support.


Additionally, you may find our 'Frequently Asked Questions about Intel® Graphics Drivers Support for Miracast' article to be a helpful resource.



Best regards, 

Carmona A.

Intel Customer Support Technician


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DM999
Novice
2,127 Views
1. What is the specific application that you are using to establish a wireless connection with your computer?

I'm using the latest version of Windows 11 with all updates applied. The application to connect to a remote display is built in to Windows directly and can be accessed in several ways. I use Win + K to view the remote displays and attempt remote display connection.

2. What is the make and model of the television you are attempting to connect to?

I have tried several LG TVs, all with the same results. I'm away from home and work and can't provide the exact model number until I return. I believe they're 8000 series LG model TVs.


3. Please try to update your graphics driver to the Intel generic, latest version to ensure optimal performance.

I have done so with no successful result in being able to remote display.

4. If you are using Miracast, it might be helpful to check the Microsoft article titled 'Fix connections to wireless displays or docks' for detailed guidance.

I have previously read and followed the guidance there with no successful result.
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ACarmona_Intel
Moderator
2,161 Views

Hello DM999,


We are following up with you to verify whether you have already completed some of the steps we have provided and if you have the answers to our questions. so we can decide what to do next.


Thank you, and have a great day!



Best regards,

Carmona A.

Intel Customer Support Technician


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DM999
Novice
2,127 Views
Hello, I have responded to your previous message. Thank you.
ACarmona_Intel
Moderator
2,096 Views

Hello DM999,

 

Thank you so much for the answers and for following our recommendations.


We will do further investigation regarding the issue using the information that you have shared. 


And I will post the response on this thread once it is available.


By the way, once you return to your home, kindly share with us the 

make and model of your television, as it will also be relevant information for the investigation.

 

 

Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
1,907 Views

Hello DM999,

 

To aid us in thoroughly examining the issue, we would like to gather the following information:

 

  • Kindly provide us with the specific model of your TV. If you are still away from home or work, you may provide it once you have access to your TV. 
  • Also, may we know if the computer and the TV are connected to the same network?
  • Furthermore, please check your email, as we have sent you the wireless checklist file, which will also greatly help us to find the root cause of the issue. By the way, once you fill up the wireless checklist, please share it with us via email as well, as it contains private information.

We look forward to your response!

 

Best regards, 

Carmona A.

Intel Customer Support Technician

 

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ACarmona_Intel
Moderator
1,549 Views

Hello DM999,


We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.


Thank you, and have a great day!



Best regards,

Carmona A.

Intel Customer Support Technician


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DM999
Novice
1,506 Views

Here is the model of my TV: LG UN8500AUJ with WebOS

 

Yes, computer and TV are on the same network. I can see the TV from the Windows remote display menu. When I attempt to connect to the TV, it shows a connection attempt from my machine and I accept/approve the request. I have also tried to be connected to the network with both ethernet and wifi and neither works.

 

I will look at the checklist and respond back. Thank you.

ACarmona_Intel
Moderator
1,465 Views

Hello DM999,

 

We wanted to let you know that we have already received your email.


We will now do further research on the issue and post the response on this thread once it is available.


By the way, we sincerely appreciate you taking the time to provide us with the information that we requested.



Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
961 Views

Hello DM999,


Thank you so much for patiently waiting on our response.


Please follow the provided troubleshooting steps for a possible solution to the issue:


  • Please check if this wireless display issue can be improved by optimising the Wi-Fi environment or adjusting device settings.
  • e.g., use the 5GHz band (instead of 2.4GHz) to connect a wireless display to a TV; change the channel to one with less interference. You may also change the WiFi router to a specific and less noisy 5GHz channel (instead of setting the channel as "Auto").


Additionally, we just wanted to share with you that a direct HDMI connection is still the most reliable method for displaying the Windows PC screen on a TV.


And if the wireless display is still not working, there may be compatibility issues with the TV. We recommend that you contact LG and Microsoft support to investigate this issue. Alternatively, using devices like Chromecast on the LG TV may be an option.



Best regards, 

Carmona A.

Intel Customer Support Technician


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AlfredoS_Intel
Moderator
631 Views

Hi Dm999, 


We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 


We hope for your consideration and understanding on this one.


If you need any additional information, please submit a new question as this thread will no longer being monitored.


Thank you for contacting Intel® and have a great week!




Best Regards,

Alfred S

Intel® Customer Support Technician



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ACarmona_Intel
Moderator
246 Views

Hello DM999,


As mentioned by one of the moderators, Since we haven't heard back from you, we will now proceed with closing our case.


If you have any questions, please submit a new query, as this thread will no longer be monitored.


By the way, you may use this thread for reference when submitting a new ticket or query, as the other moderators may find it to be helpful.


Thank you so much for all your time and effort, and we hope that in some way we have helped you with your concern.


Bye for now, and thank you so much for your understanding.


Best regards, 

Carmona A.

Intel Customer Support Technician


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