Intel AX210 stop working with 3 or more displays

[edoardocolella]

Hello everyone.

I have a pcie wireless adapter in my computer.
It works very good, reaching 1Gbps with wifi connection.

When i tryed to connect a third display to my computer (i have a nvidia asus 3070ti) wifi stopped working with this adatper. I tried with a usb adatper and it works.

Can someone help me?

[n_scott_pearson]

Not sure if this is your issue, but it could be caused by a poor quality monitor cable.

Hope this helps,

...S

[edoardocolella]

The video cable i used it's brand new and of course i tried with more cables.
I don't understand what could be the correlation monitors <-> wifi

[Steven_Intel]

Hello edoardocolella,

Thank you for posting on the Intel® communities.

I am sorry you are having issues with your Intel® Wi-Fi 6E AX210, I will be glad to assist you.

In order to better assist you, please provide the following information:

• Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?
• Are you able to use Bluetooth when the Wi-Fi is lost?
• Is this a laptop or desktop system?
• When the Wi-Fi is lost, are you able to see any error code in Device Manager > Network adapters > Intel® Wi-Fi 6E AX210? If there is any, you should also see a yellow sign along with the code.
• Are you able to see the available networks when the Wi-Fi is lost?

Look forward to hearing back from you.

Best regards,

Steven G.

Intel Customer Support Technician.

[edoardocolella]

Hi Steven

• No, it is not original. It's a Ziyituod adapter PCIe
• I can use Bluetooth when wifi is lost (I also transfered successfully some files from my pc and an other device)
• It is a desktop system
• I don't see any errors in Device Manager
• I am able to see all the networks, it just stops working with message "Internet not available" (or something similiar, I use an Italian version of Windows)

Thank you for the help

[Steven_Intel]

Thank you for your detailed response.

In order to better assist you, please provide the following information:

• Provide screen capture of the error message "Internet not available".
• Download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

We would like to know if you were you able to check the previous post.

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.

[edoardocolella]

I am sorry, I forgot to answer.

I don't know how, but the problem resolved automatically.
Some days ago I connected HDMI and WiFi did not stop working.
Perfect